Exciting times lie ahead for the Royal Free London (RFL), as we start work on delivering our five-year clinical strategy and focus on our commitment to providing world class expertise and care for our communities – close to home and across the entire NHS.
The RFL’s award-winning communications department is at the heart of the trust and its four main hospitals and many satellite sites.
We provide positive, proactive, honest, and timely communications and engagement. The communications team operate in a busy working environment. We serve a wide range of audiences that include approximately 17,000 staff and over a million patients who use our services every year, plus local and national broadcast and print media and GPs.
The team develops content for a number of internal communications channels, informs staff and other key stakeholders of key strategic and operational changes, manages the RFL intranet, the trust’s newly developed website and social media channels, handles hundreds of media calls every year, and oversees the design and production of patient information.
The trust's senior communications manager (internal) will be responsible for leading a team of comms professionals to deliver engaging, compelling, and informative messages to the RFL's staff.
Internal communications are core to everything the communications department does, arming our staff with the information they need to do their jobs, and - in turn - improving the experience of our patients.
The senior communications manager will lead a dynamic team to deliver an effective internal communications and engagement service. You will ensure colleagues across the trust can easily access information about what is happening across the organisation.
You will lead on internal campaigns, programmes and relationships across the trust, and have experience in balancing the competing priorities that come with this varied workload.
You will be a well-rounded communicator with excellent written skills, initiative, drive and tenacity.
You’ll be running internal projects and campaigns to deliver a transformative impact on staff culture and morale, developing, delivering and measuring stand-out campaigns in support of our strategic priorities and principles.
You will be part of a team that spends a lot of time working across all locations in the RFL group, meeting colleagues and really understanding the challenges facing the NHS, and our trust, and celebrating the achievements of colleagues.
You will lead on producing staff publications, writing stylish and well-crafted internal news stories and content. You will work closely with colleagues from all departments, to provide advice and lead on key strategic projects.
You will role model our approach to spending a minimum of one day per week at a trust site away from our HQ, connecting with staff and developing a thorough understanding of the challenges and opportunities for our hospital and business units.
The RFL is a large NHS trust which employs more than 12,000 staff and serves a population of over 1.6 million people across 70 sites in north London and Hertfordshire.
Our mission is to be world class in terms of our healthcare services, clinical research and teaching excellence.
The Royal Free London’s ambition is to bring the best of the NHS to every patient — no matter which of our hospitals or services they visit.
To support us to achieve this aim, the Royal Free London group was established in 2017, when we were one of four trusts selected to develop and lead a group of NHS providers to share services and resources to improve patient experience and care.
Working side-by-side with other healthcare experts, we are sharing ways of working which we know deliver the best outcomes. By working collectively, we can reduce unnecessary variations in patient care.
We have created a blueprint to deliver world-leading healthcare for all our patients, meet growing demands on our services and create a healthier future for our local communities.
We will transform the way we deliver care, in response to the needs of our patients and the way they want to access healthcare.
With advances in digital technology, detailed health data, and the growing emphasis on prevention and integrated care, we have developed this plan to better meet our patients’ needs, alongside our relentless focus on providing world class care and local expertise.
For further details / informal visits contact: Name: Marnie Bradford Job title: Head of communications Email address: marnie.bradford@nhs.net Telephone number: 07967 595 592
In Marnie's absence, please call Ian Lloyd, director of communications, on the number above. Or email ian.lloyd@nhs.net
