About Navi:
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a “Navi_ite” :
1. Perseverance, Passion and Commitment
• Passionate about Navi’s mission and vision
• Demonstrates dedication, perseverance, and high ownership
• Goes above and beyond by taking on additional responsibilities
2. Obsession with high-quality results
• Consistently creates value for the customers and stakeholders through high-quality outcomes
• Ensuring excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards
3. Resilience and Adaptability
• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility
About the role: At Navi, our high-performance culture is based on open communication, cultivating entrepreneurial mindsets, and being biased toward action and impact. The candidate will be responsible for
- Lead the Health Insurance and Cash Loans team
- Collaborate with various stakeholders to streamline and continuously improve the processes following a data-driven approach
- Ensure high-quality standards in all customer interactions by the teams across all channels
- Support team growth through training and development initiatives.
What would you do at Navi?
- To Lead and manage a team for Health Insurance and Cash Loan
- Responsible for the overall direction and performance of the team
- Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals while making the team accountable for meeting and exceeding performance targets
- Manage the career growth and development of the Customer Support team
- Manage workflow, handle escalations, and continuously improve the processes followed
- Drive the preparation of staffing plans, schedules, quality initiatives, and process change initiatives
- We are looking for some self-starters with high ownership who love getting their hands dirty and building industry first things ground up.
What are some good skills for this role?
- Bachelor’s degree in any discipline of 3+ years of overall experience with managerial exposure (MBA can be an added advantage)
- Demonstrate the ability to influence, lead, and present ideas via clear written and oral communication
- Ability to take initiative without being asked to and highly skilled in data analysis
- Must be comfortable in a fast-paced, multi-tasked, high-energy environment and will display
- creative and analytical problem-solving with an unrelenting passion for excellent customer service
