- PPL - People
- Hong Kong Special Administrative Region of China
- Cathay Pacific
- Application Deadline
20 Dec 2024
Role Introduction
Reports To: Digital Employee Experience Lead
The Employee Experience Design, Insights & Governance is one of our People Department Centre of Excellence (CoE) teams who focus on devoting the same care and attention to our employee experience as we do our customer experience to move people forward in life by embedding a thoughtful and progressive employee experience in every employee's journey with Cathay.
As important as our website and mobile apps, our chatbot is also a key digital channel in supporting the whole Hire to Retire process in achieving the vision of being one of the world's greatest employers. We are now looking for an enthusiastic individual to be part of this exciting team in Cathay.
You will be responsible for helping to develop the Cathay Pacific Chatbot. You will work on existing and new natural-language models and data sets to create new generations of employee interaction. You will work on knowledge domain mapping, plan the classification of NLU (Natural Language Understanding) models and build efficient conversational flows.
This is a 12-month contract position with latest contract end date on 31 Dec 2025.
Key Responsibilities
- Work with the employee experience design team to understand the overall Cathay digital experience strategy and assist in defining the employee services roadmap
- Engage in projects to improve employee experience when needed
- Identify and Manage tasks for employee services projects while coordinating with the IT Teams and other internal departments
- Train the artificial intelligence chatbot by reviewing responses and providing consistent feedback
- Generate strategic classifications within domain mapping
- Build conversational flows and identifying disambiguation in the dialogue
- Analyse trends within the responses to communicate areas for improvement
- Test our Artificial Intelligence (AI) software and provide feedback to Operations, Product, and Solutions
Requirements
- Bachelor degree in Business, Human Resources or related subjects
- Circa 2 years of experience in digital or experience design
- Experience in AI technology or Chatbot
- Exceptional verbal and written communication skills, naturally articulate
- Excellent time management and organising skills
- Logical and analytical mind-set to implement workflow, rules, and generate insight
- Attention to detail
- Understanding of HTML is an advantage
- Passion for technology and creating a great workplace experience
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
