About Talent & Culture
The Talent & Culture team attracts, develops and rewards the most important asset of the company: Our Associates. The Global Headquarter is in Hong Kong and we collaborate closely with brands around the world to bring to life the philosophy of Relationship Hospitality and pursue world-leading practices in people operations.
Impact of this role
Support the company’s strategic vision and impact initiatives by developing and delivering impactful employee experience and engagement initiatives across all corporate offices and properties globally.
Implement our employee experience strategy and roadmap that reflects our culture and purpose, and supports the group’s ambition to be the employer of choice in luxury lifestyle.
Drive the group-wide employee engagement agenda to foster a sense of belonging, and create an engaging and inclusive work environment where our associates will feel proud to be part of Rosewood Hotel Group.
Act as a culture champion and ambassador to all, and facilitate engagement amongst and across departments, properties, and associates.
KEY RESPONSIBILITIES
- Work with the Director, Internal Communications and Employee Experience, Global to develop a global engagement strategy to connect and engage with all associates globally
- Develop and implement global employee experience and engagement initiatives across the group that is reflective of our culture, purpose, and business priorities
- Plan, lead and implement The Calling cultural programming globally, creating engaging content and activities to deepen the understanding of and connection to our culture, while partnering with regional offices to facilitate the implementation and rollout at property level
- Develop and manage impactful engagement campaigns, programs and events to improve employee engagement, educate on and promote strategic initiatives, facilitate information flow across and amongst teams, and enable the collection of feedback from all levels across the business
- Create and develop information toolkits, guidelines, playbooks, content and assets to support the implementation and rollout of global engagement campaigns and initiatives in all properties and offices
- Manage and implement a range of employee recognition programs, from global annual awards, long service awards, to day-to-day recognition initiatives to ensure our people feel a sense of belonging and a sense of pride in what they do
- Design, manage and implement the annual employee engagement survey, and partner with regional offices to facilitate the implementation and rollout at property level, while working in close partnership with the external service providers and internal stakeholders to ensure the smooth implementation of the survey
- Track and measure the effectiveness and success metrics of engagement campaigns and initiatives on an ongoing basis and make recommendations to review, amend and improve as appropriate
- In partnership with the Senior Manager, Global Internal Communications, develop and execute strategic projects targeted at elevating the employee experience, topics ranging from Future of Work, wellbeing, flexible working arrangements, etc.
- Coordinate, rally and liaise with all global departments and properties in the implementation of strategic initiatives
- Work closely with the various communication, project and functional teams across the group to align on messaging for key campaigns and execute engagement campaigns to ensure strategic initiatives and projects are successfully communicated and promoted
Others
- While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
CRITICAL SKILLS & QUALIFICATIONS
- Degree in communications, marketing, PR or related disciplines with 6+ years of experience in employee engagement, internal communications, events or project management, preferably in organizations with a global internal audience
- Hands-on experience in planning, managing and executing large-scale events and campaign rollouts, and handling external agencies, vendors, and service providers
- Strong project planning and event management skills, with the ability to coordinate and execute multiple campaigns of various scope and nature involving multiple stakeholders
- Collaborative with strong interpersonal skills, with the ability to build rapport and relationships with people at all levels from various departments and teams
- Digitally savvy with experience in managing content management systems and/or data management platforms
- Strong attention to detail, with the ability to multi-task, and manage projects and deadlines in a fast-paced environment
- Good understanding of the latest trends in employee experience, engagement, and/or Future of Work, with the creativity and agility to pilot new ideas
- Excellent communication skills (both spoken and written) in English; proficiency in Mandarin and/or Cantonese advantageous
- Adaptive, flexible, and accountable, with the ability to handle projects independently
