Role & Team -
Urban Company India business is divided into three large verticals with several core categories within these verticals. Each category has a self-sustaining user offering and supply pool and is led by a business head.
-Beauty Vertical
o Salon for women: Skin-care services
o Salon for women: Hair, nails and make-up
o Men's grooming
o Spa therapy for men and women
o Treatments
-Home Vertical
o AC and appliance repair
o Cleaning and Pest control
o Electricians, Plumbers, and Carpenters
o Painting
-Products Business (Largely B2B sales)
o Beauty & spa products: Both OEM and private labels
o Water purifiers, RO filters etc.
o Home solutions store
o Cleaning products
The category manager is accountable for onboarding the right quality supply to ensure the need is fulfilled with the right customer experience being delivered.
What you'll do:
There are 3 major roles within this mandate
● Onboarding the right quality supply to ensure need is fulfilled with the right customer experience being delivered
● Ensuring no breakage in daily operations in your city by building and retaining high-quality supply for the category
● Implementing growth and quality improvement initiatives in sync with category heads at central level
● Improve partner experience to build a long term supply
Owning above mandate will require you to do the following:
● Building a strong bond with service professionals in your city
● Performing tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.
● Getting to the depth of understanding real issues on the ground related to customer experience, partner onboarding, etc. and solving the same in a systematic manner
● Apply communication and reasoning skills to on board the right partners to the
UC platform
What we need:
● Eager, committed to excellence and have a consistent track record of strong performance
● 1-2 years of work experience
● Bachelors degree is mandatory
● Ability to work in an environment that is fast paced, execution focused and is highly focused on achieving desired outcomes.
● Strong reasoning and communication skills
● Proactive and results-oriented attitude
What can you expect:
● Purpose led mission to transform life of partners while building a category defining company
● Empowering work environment with high ownership, trust and opportunities to learn and grow
● A culture of mentorship, collaboration and innovation
● A technology first mindset
● Employee benefits to meet all your well being needs
