CBS - Talent - Learning Deployment Specialist - Associate - Hong Kong

EY • HK • 4m ago

CBS - Talent - Learning Deployment Specialist - Associate

Role Summary

Ensure high quality delivery of learning programs working with the Program Managers
Manage the program administration to ensure quality program delivery

Program Management

Work with the Program Manager to deliver programs:

Work with the Program Manager to identify all program requirements
Support the end-to-end execution of Learning course deployment plans
Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information and training materials
Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment. Stakeholders may include Learning Consultants (Senior Deployment Specialists), Facilitators, external suppliers, Service Line resourcing teams, Learning Champions, Quality networks
Identify participants and manage all communication with participants, including pre-work
Communicate with instructors on the logistical arrangements and any instructor meetings that are required for the program
Ensure that the program is organized consistently in each of the locations
To arrange for hotels, flights for courses to be conducted in another location
Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.
Ensure that the program is registered on EYLEADS and that the participants' attendance and CPE on the course in correctly registered
Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations. Answer questions raised by service line group administrators on registration and attendance swap and update registration lists
Follow the program budget and highlight any potential budget overruns
Produce program evaluations and manage after program follow up
Contribute to other activities or projects across the wider Talent Development function

Specifications

A Bachelor's degree in relevent disciplines
Ability to provide pragmatic solutions to business needs
Strong project management skills to manage the complex learning programs
Active listener with the ability to respond to and develop the ideas of others
Ability to learn new processes and skills quickly
Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
Presentation skills both oral and written in English and Mandarin
Good sense of humor and creativity is a plus

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