JOB SUMMARY
The incumbent shall be responsible for the end to end business HR delivery for the zone assigned to him/her. Shall be responsible for driving and managing all local level HR initiatives/employee engagement agenda and activities. Further responsible for recruitments/selection and on boarding for the respective channels.
KEY RESPONSIBILITIES
Recruitments and Selection
- Responsible for recruitment and selection of frontline sales people.
- Identifying low cost hiring sources
- Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
- Tracking of hiring to ensure year end manpower plans are met.
Joining & On-Boarding
- Responsible for smooth on-boarding of new hires
- Ensuring timely generation of Employee Codes
- Ensuring timely generation of appointment letters
- Coordination and ensuring attendance for HR Induction and orientation program.
HR Operations
- Ensuring proper and complete documentation post selection of candidates.
- Collection of all pre-joining documents.
- Collection of Joining kit/post joining documents from the candidates.
- Ensuring timely dispatch of Joining KITs to HO.
- Leave and Attendance management for new joiner
HRIS
- Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
- Publishing HR dashboards and attrition analysis data to business stakeholders.
Query and Grievance Management
- As HR SPOC, responsible for managing employee related queries and their resolution.
- Ensuring proactive employee communication on process and policies.
- Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
- Track employee escalations and take proactive steps to control escalations.
Exit Management
- Keeping track of all exits happening within the zone
- Conducting exit interviews of Front line sales employees and doing attrition analysis.
- Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.
Staffing
- Managing vendor payment and liaisoning with HO for the same.
- Manage IJP roll out and closure on system, send regret and congratulatory mails.
- Drive sourcing through Employee referrals and Portals
MDP
- Responsible for collating the MDP nominations for the Zone.
- Tracking & ensuring 100% adherence to the nomination
- Coordinating Bhandan logistics, nomination etc.
Engagement
- Connect up with top & bottom FOS
- Pulse/ Kenexa/ Bottoms Up calls with FOS
CARS (Portal Management)
- Salary Issues
- Incentive
- CMOB etc
Key Skills
- Strong Communication and Relationship Management skills
- Ability to influence and align
- High Process Orientation
- Strong Analytical skill
- Strong business understanding
Measures of Success
Talent Management ,Cost & Productivity
- Hiring of FOS within agreed TAT
- Source Mix
Culture & values
- EDAP execution as per TAT
- Team Awards/Torch Bearers Nominations etc
HR Operation
- TAT For ECODE, F&F
- TAT for Case Closure as per Matrix
Engagement & Connect
- Driving Kenexa Employee Engagement Survey
- MDR Coverage
- Engagement Calendar Execution
People Agenda
Desired qualification and experience
- MBA /Post Graduate in HR from premier institute is preferred
- 7 to 12 years of experience in handling Business HR process and a team.
- Excellent Interpersonal and communication skill, Ability to work in tight deadlines
