Join our team as the Arts & Culture Manager and become one of the authors of our story. This individual will embark on a brand-defining and buzz worthy program of authentic activities and experiences that create beloved traditions, drive local traffic and showcase the vibrancy of London, through social programming, culinary and wellness. This role will be responsible for initiating, facilitating, and guiding well-designed and creatively curated programming for our hotel guests both onsite and off. The unique activities and experiences at Cambridge House combine activities, classes, amenities, off-site adventures, product selection, partner appointment, and activation of our unique spaces. This role is integral to establishing and maintaining thematic stories and elements that influence and guide Cambridge House’s guest experience.
- Programming Execution: Execute programming plans for seasonal, monthly and weekly calendars for the property, based on core positioning & brand. Planning, project managing, talent curation and collaborating with inter-departmental teams to establish standard operating procedures for core programs. Assist in the development of daily rituals that bring the resort’s spirit alive for its guests and the community (as applicable).
- Weekly Programming Calendar Project Management: Project manage weekly programming ensuring the success of daily programming offerings. This includes creating a project plan and timelines with key operational leaders on property, outlining next steps and tasks needed to execute the experience, managing cross functional and inter-departmental communication, setting the right cadence for meetings, finalizing details, and ensuring we meet our deadlines. Manage the weekly programming calendar ensuring coordinating with all necessary third party partners or performers. Ensure the monthly/seasonal calendar is ready for marketing and the itinerary design team at least 2-3 months in advance.
- Signature Event Production: Project manage one of a kind events and partnerships on property inclusive of managing outside vendors and partners, driving setup, ensuring alignment across inter-departmental teams, and evaluating event success afterwards.
- Networking: Manage a database of community leaders information to ensure anyone from the property can reach out to important partners locally. Establish and maintain relationships with local partners and vendors to initiate and enhance our unique brand story with reliable, bookable activities, adventures, and programming.
- Community Engagement: With such a storied history, this much loved establishment will foster relationships with former alumni and local residents to ensure the hotel remains a much loved destination for the community.
- Training: Manage experience resources on the internal team member website. Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings. Participate in team member daily rallies to discuss weekly programming offerings. Champion training around activities and experiences.
- Design: Support the curation of design elements as needed for programming for use in resort spaces. Creating, teaching, documenting and standardizing presentation and execution of programming. Activating holiday events with well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences. Manage the sampling, ordering, and fulfillment of operating supplies & equipment for weekly programming.
- Improvement: Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities. Identify processes to further deepen being experience led at the property level. Periodically analyze experience program performance in terms of revenue, expenses, ROI to refine the overall program and assess popularity of individual experiences to evolve and iterate the best loved ones.
- Confidentiality: Maintain confidentiality and security of specified resort information, correspondence, reports and files
Company Description
An exclusive sanctuary where the timeless elegance of London's storied past meets the vibrant pulse of modern British life, Cambridge House anchors an esteemed list of European Auberge Resorts properties, including Florence's Collegio alla Querce, The Woodward in Geneva, Santorini's Grace Hotel and the charming French countryside, Domaine des Etangs.
Developed by the Rueben brothers, this elegant project is nestled between the tranquil expanse of Green Park and the lively allure of Shepherd Market, our uniquely Mayfair hotel, complemented by a private members' club, offers a harmonious blend of retreat and gathering space all offering buzzy food and beverage and stunning design lead by Europe’s leading architecture and interior design voices. This majestic Georgian mansion and Grade 1-listed Palladian-style townhouse are being thoughtfully transformed into a 102-room hotel, preserving its rich heritage while presenting London's most desirable new restaurants, bars, spa, and private members club that are perfectly attuned to the pulse and style of modern London life.
Qualifications
- Required Experience: 5+ years of work experience in creative production of events/hospitality operations and previous project management and a college degree in in Design, Marketing, Public Relations, Operations, or Hospitality
- Deep roots in London and ability to bring interesting partners to the table. Discerning eye for design and style.
- Extensive breadth and depth of knowledge as relates to the luxury market and catering to a luxury-minded audience.
- Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.
- Ability to multi-task and coordinate multiple projects at once.
- Demonstrated excellence in a creative/event project or program management role.
- Basic data analysis to evaluate pricing, profitability, and performance
- Strategic time management to focus & prioritize projects that will provide the biggest impact.
- Ability to plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time.
- Ability to exercise independent judgment and make decisions that are aligned with the goals and objectives of the property.
- Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner.
- Must be both “Team” focused, and a self-motivated, adaptable, innovative, and independent worker.
- Creative and proactive thinker and problem-solver with high-level organizational, research, and product-sourcing skills.
- Ability to take on new responsibilities and roles as the position demands, both administratively and operationally.
- Ability to live and work within the United Kingdom without sponsorship
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas and gracious yet unobtrusive service. With 30 one-of-a-kind hotels and resorts, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
Our mission is to be the most inspiring collection of one-of-a-kind luxury properties and experiences in the world. We are best-loved because we are intimate, stylish, soulful and deeply personal.
For more information: aubergeresorts.com. Connect with Auberge Resorts Collection on Instagram, TikTok, Facebook, Threads, and LinkedIn @AubergeResorts and #AlwaysAuberge
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
