Training Manager - Content

Project People • Reading, Berkshire, Berkshire; South East England; England, UK • 2m ago

Training Manager – (Content)

Contract

Reading - Hybrid working

MBNL is jointly owned by EE and Three, two of the UK’s most recognisable and innovative mobile operators. Our mission is to create maximum value for our Shareholders, by delivering and managing the mobile infrastructure that enables digital Britain

The Digital Transformation team has been created to support the delivery of Hardy Operating System Support (OSS) enhancements throughout the organisation.

The Hardy OSS is the agreed modernised technology environment that has replaced over 40 legacy tools and changed the overarching process and data associated to these tools.

We are looking for a Training Manager to join the Digital Transformation team, who will work with the business SMEs to define, support and deliver end user training on the Hardy OSS tools to the impacted MBNL organisation, shareholders and Supply Chain Ecosystem.

Responsibilities of the Training Manager – (Content) include:

Work closely with business SMEs to define, develop, deliver, and implement a training curriculum in line with the operational business needs with a focus on logical E2E business processes.
Successfully deliver Hardy OSS training to the impacted Hardy OSS User Community.
Update previously created training material so that it remains current and valid.
Join multiple project teams to represent the training requirement aspect of each programme
Attend and facilitate change impact assessment workshops to understand BAU impact
Utilise the technical training provided by the service providers and design and deliver bespoke training solutions to support the business with transformational change. This could include quick reference guides, self-learning guides, videos, and workshops.
Work with Business Process Owners to evaluate and assess impact of change post go-live to ensure the training has met its objectives
Create relationships with and manage the Hardy OSS User Community to ensure that they are equipped with the knowledge, skills and capabilities to deliver training to end users.

The successful Training Manager – (Content) will have:

Experience of successfully working within a complex ecosystem such as JV
Extremely strong training design skills and experience building a range of self-serve materials with the supplier
Expert training delivery skills and experience
Exceptional organisational and coordination skills

Nice to have: