Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Hybrid Working
This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.
Job Description
The Senior Communications Manager will support the Clifford Chance company strategy aligned specifically to internally communicating our 'Growth strategy' and the initiatives that underpin this to our employees globally.
The individual would be accountable for developing the global Growth communications narrative, communications plan and execution of global communications activity.
A key initiative underneath 'Growth' is our Client Growth Programme (CGP) which is a holistic transformation programme, looking at technology (including implementation of a CRM system), process, and people to enhance client data management and insight and promote more client focused, collaborative ways of working that will underpin our market position and set us apart from competitors.
Who you will work with
The Senior Communications Manager will report to the Global Head of Executive and Employee Communications, within the Global Brand, Communications and Marketing (BCM) team.
The Global internal communications team is accountable for developing the communications strategy, tactics and channel approach to ensure our global employees are aware of and motivated to act upon the company strategy and people and talent proposition to enable us to fulfil our ambition. The individual will also be accountable for overseeing and working with members of the BCM team to support their initiatives.
Furthermore, the role will work in partnership across the BCM team to ensure we are joined up internally and externally and in collaboration with our regional heads of communications around the world to ensure our plans resonate and land with impact across multiple countries and cultures. The role will collaborate closely with the Global Change Lead in the Global Change team.
Within CGP, they will sit within the Change & Engagement workstream which is managed by the Global Change Lead for Growth.
Additionally, the role involves interacting with and advising various stakeholders across the firm, including senior leaders such as partners, executive directors and impacted colleagues.
They will work as part of a joined-up programme team collaborating across workstreams with e.g. project managers, IT professionals, and client-facing teams, to ensure cohesive and effective communication strategies.
What you will be responsible for
Developing the overarching Growth communications narrative, communications plan and execution of communications activity. All communications will also compliment the messaging relating to the wider CC@40 strategy (of which Growth is one of the pillars)
Ensuring the Growth communications ladder down from the overarching internal communications strategy and in harmony with communications for the other strategic pillars
Working with the Global Change Lead for Growth create a joined-up plan to pull through the behavioural change insights and desired outcomes and the project timelines to determine the optimum communications messaging, channels and timings to raise awareness, engage, motivate and mobilise employees, both with our business professional and lawyer populations.
The communications activities they design, and deliver will ladder to the programme's outcomes, as well as to the overarching Growth ambitions of the firm.
The role will help drive high awareness, understanding and positive sentiment in relation to the wider growth strategy as well as the CRM programme specific (CRM implementation is called the CGP programme), ultimately contributing to high levels of engagement and adoption across the persona groups.
The role will ensure that any programme communication activities are aligned with the firm's brand guidelines, tone, wider communication plan, messages and activities. They will act as a trusted advisor to senior stakeholders, supporting them to craft and deliver impactful communications.
They will measure the effectiveness of communications activities and advise on how to increase colleague sentiment and engagement as we progress through the programme.
What you will do
The Senior Communications Manager will be involved in two key areas of focus:
Strategic Growth Strategy Comms:
• Develop and implement a communication plan and strategy for the CC Growth strategy, that provides strategic information to the business of all growth initiatives
• Ensure a clear and consistent narrative on the rationale, impacts, and timelines of key programmes under the Growth Strategy.
• Advise on key channels, create key messages and produce communications assets such as presentations, FAQs, emails, video scripts and briefs, and talking points. Work in partnership with regional leads to enable activities to resonate around the world and are executed in the countries with impact
• Establish metrics to measure communication success and provide regular updates to senior management.
• Provide a comprehensive roadmap showing how the different programmes in the growth strategy interconnect, when they will impact the business, the rationale and how these programmes support CC growth ambitions and the wider CC@40 communications strategy.
• Support the creation of top-down personas linked to growth strategy behaviours.
• Inform the business of delivery timelines for growth initiatives and the expected behaviours required from different personas.
• Use personas to help create and deliver an impactful communication plan.
• Ensure comms align harmoniously with the wider CC@40 messaging, of which the Growth Strategy is one of its' pillars
Client Growth Programme (CGP) Comms:
• Lead the development and execution of the communication strategy and plan for the Client Growth Programme (CGP)
• Develop key programme specific communication deliverables aligned with the Clifford Chance Transformation Framework.
• Identify and engage key stakeholders to ensure transparency and facilitate two-way communication.
• Establish and measure metrics to assess communication success, providing regular updates to senior management.
• Engage key influencers pre-"go live" to support business readiness and buy-in.
• Facilitate post-'go live' communication to aid in embedding new solutions and behaviours.
• Create and deliver high-quality communication materials, such as presentations and newsletters, to keep stakeholders informed and engaged.
• Support communications for upskilling sessions related to system implementations.
• Maintain continuous awareness communications to keep the business informed.
• Establish a central hub for key communication documents, such as programme updates and FAQs.
Qualifications
Your career experience so far
• Experience in working with and advising senior leaders in a global organisation
• Extensive experience in crafting communications strategy, implementing and measuring - working in matrixed teams across change, HR, project management etc
• Extensive experience in communication management, particularly within complex, multicultural environments.
• Proven track record of managing communication strategies for large-scale organisational changes, such as CRM implementations.
• Strong understanding of client data management and the ability to translate insights into effective communication strategies.
• Experience in facilitating collaborative working environments and promoting data-driven client interactions.
• Excellent written and verbal communication skills, with the ability to engage and influence diverse audiences.
• Familiarity with leveraging existing communication channels and initiatives to enhance strategic objectives.
• Experience in reporting and providing updates to senior leadership and project teams.
How we will support you
From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
The Global BCM team meets regularly via a wide range of updates and briefings designed to achieve knowledge understanding and alignment for all communications activities across the firm.
This team regularly manages global initiatives which allows team members to connect with global colleagues and to build experience and skills outside of their daily work. This team also develops and delivers specific training for the team which focuses on the specialist skills required.
Whatever your area of expertise, you will find a range of career opportunities at Clifford Chance. And wherever you’re heading, Clifford Chance is where you can be true to your ambitions.
Our firm, work and people span jurisdictions, cultures and languages. In a world where commercial success increasingly relies on globalisation, we offer clients a truly international perspective, and we offer our people a rewarding and stimulating career.
We're proud of our approachable, friendly and team-based way of working. Highly professional and self-assured, with an entrepreneurial streak, our people are more than happy to share their expertise and knowledge.
Additional Information
Equal Opportunities
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here
