About The Company
Standing on Giants is the world's first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Tesco Bank and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners in 2020, recognising our work as Best-In-Class.
We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and planet, not just profit, powered by trusting and collaborative communities. As a result, it's important that we take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.
About The Role
The Senior Community Manager will oversee the development and management of employee communities within our corporate client's organisation, driving initiatives that foster engagement, connection, and a positive workplace culture. This role requires a strategic approach to building community programs that resonate with employees, support corporate values, and encourage collaboration.
Given the unique challenges of engaging busy professionals, the manager will need to bring an innovative attitude towards community initiatives and engagement methods, thinking creatively to make the community a valuable and integrated part of employees' daily work. The manager will lead events, guide discussions, and work with key stakeholders to optimise community interactions. With strong leadership and analytical skills, the Senior Community Manager will assess community health, gather employee feedback, and implement improvements to enhance overall engagement and impact.
If you are hard-working and quick to learn, have an interest in people, communities and how they work with brands both on-and offline - you're the kind of person who's always striving to do better. If you have an open, honest and collaborative approach to your job, you'll fit right in.
This is an incredible opportunity for someone with experience in the Online Community Management field who is ready to take on their next challenge.
Responsibilities
- Inspire and encourage employees to actively participate, build connections and share insights, ultimately supporting the business to strive by:
- increasing collaboration, breaking down silos, and building connections across teams
- supporting smoother implementation of business initiatives and driving alignment
- Act as an advocate of the departmental team in the internal community, as well as an advocate of the community within the brand, engage in dialogues and answer questions where appropriate
- Educate community members on how we expect people to communicate with each other by providing a superior quality of member engagement service and support to the community
- Proactively identify and action community housekeeping tasks to keep the space organised and welcoming
- Track and analyse key community metrics, presenting insights and recommendations to stakeholders
- Confidently manage communications with community members during crises or difficult situations, applying SoG's methodology
- Engage directly with client stakeholders through regular meetings, ensuring alignment on goals, and providing updates and insights
- Coordinate effectively across time zones, maintaining strong, professional relationships with both client teams and the employee members of the community
Requirements
- Fluent in English with exceptional written communication skills
- Experienced in running or moderating online communities - preferably employee communities
- Ability to effectively communicate information and ideas in written and verbal format
- Knowledge and understanding of different online community (forum) platforms
- Ability to cope with change and a fast-paced work environment
- Fantastic interpersonal skills
- Experience working in client-facing or corporate environments, including leading various types of meetings and workshops with different stakeholders
- Comfortable and efficient working across different time zones
- Creative, diplomatic, cool under pressure
- Strong organisational and prioritisation skills - able to meet deadlines
- Good technical understanding and ability to pick up new tools quickly
- Strong leadership and analytical skills
Nice to have
- Editorial or content writing experience, as this job requires drafting and posting of quality content online on a regular basis
- Experience in creating and editing video, images, infographics or presentations
- Good knowledge of the principles of customer service
- Good cultural understanding of different cultures (AME, APAC, Europe, AMER)
- Marketing, Customer Service experience, PR, Technology, or Psychology knowledge
- Experience with using Microsoft Teams, Workplace or similar employee communication tools
Please note that we will carry out criminal and financial background checks on successful candidates.
We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.
Due to the high number of applications, we are only able to contact successful applicants.
