Job Title: Senior Manager - HR Operations & Transformation
About the Role:
We are seeking a dynamic and experienced HR Operations Transformation Lead to drive the efficiency and effectiveness of our HR processes. This individual will have full accountability for HR operations while overseeing a team of 2-3 outsourced employees under a vendor’s payroll. The ideal candidate will be responsible for optimizing HR systems, managing the employee lifecycle, ensuring compliance, and driving continuous improvements in HR service delivery. This role requires high ownership and the ability to influence vendors and external stakeholders to achieve operational excellence.
Key Responsibilities:
- Oversee day-to-day HR operations, ensuring smooth execution of the employee lifecycle processes, including onboarding, offboarding, records management, and HRIS maintenance.
- Act as the internal single point of contact (SPOC) for end-to-end employee lifecycle management and compliance, ensuring seamless communication with external vendors.
- Influence and manage vendor relationships effectively, ensuring quality and timely service delivery from outsourced employees while holding accountability to ensure vendor performance and compliance.
- Lead and drive transformation projects aimed at optimizing and automating current HR processes, identifying areas for improvement, and driving continuous process enhancements.
- Own and manage legal, financial, and investor reviews and audits related to HR operations, acting as the front face for these activities and ensuring compliance.
- Monitor and report on key HR metrics, ensuring continuous improvement in operational performance and the effectiveness of HR systems.
- End to end support on Compliance
Key Skills:
- Influencing and managing vendors and external stakeholders
- Process optimization and automation
- High ownership and accountability
- Project management, tracking, and review
- Strong knowledge of compliance, legal, and financial audits
- Transformation of HR processes with external partners
- Leadership and stakeholder management skills
Qualifications and Experience:
- Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
- Minimum of 5-7 years of experience in HR operations, payroll, and compliance, with at least 2 years in a leadership role.
- Strong knowledge of HR best practices, employment laws, and payroll processes.
- Proven ability to influence and manage external stakeholders and vendors, driving operational improvements and achieving business goals.
- Strong project management skills, including the ability to track progress, review outcomes, and ensure the successful execution of HR transformation initiatives.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
