Senior Product Manager - FTC
We are looking for an experienced Product Manager to join our team on a 10-month fixed-term contract, covering maternity leave.
Nando’s has been in the UK and Ireland since 1992 and we’ve grown from a single takeaway store in Ealing, London to over 450 restaurants across all locations.
Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders and suppliers, but most importantly, our customers.
Whilst we always look back on our history and story with pride, the story is still evolving. We have recently been growing our digital capabilities to ensure the Nando’s experience remains relevant to modern-day customers.
You will be joining a tech team that has grown in the past few years and is determined to enable change within the restaurant industry by bringing innovative thinking and the latest technology tools and practices to solve some of its most complex problems.
The Orders + Fulfilment Team
We are looking for an experienced Product Manager to join our team on a 10-month fixed-term contract, covering maternity leave. You’ll be leading a cross-functional team in the discovery and delivery of valuable products for our users.
Currently, our primary focus is optimizing the Customer Online Ordering journey to ensure it is as reliable and seamless as possible for our Delivery, Collection, and Order-at-Table customers. In this role, you will be responsible for ensuring that our thousands of daily customers receive their orders as quickly and efficiently as possible, both on our own platform and those of our external partners.
You will manage integrations with APIs developed by other domain teams within Nando’s, as well as those of multiple third-party partners, working closely with engineering, design, and delivery teams to ensure successful implementation. This team isn’t just about back-end work, you will also have end-to-end ownership of several internal-facing tools. You will be accountable for enhancing the experience of hundreds of Nandocas in-restaurant every day. And collaborate with our Web and App teams to introduce new features that enhance the customer journey and surprise and delight our customers.
Responsibilities
You will:
- Partner with key business stakeholders on the vision for your product(s)
- Devise, own and execute the delivery of value (aligned to the product roadmap)
- Discover and prioritise user needs of your product and work closely with stakeholders to understand their requirements
- Work together with internal development teams and subject matter experts.
- Work closely with our third-party partners to ensure shared value is achieved.
- Ensure business rules and processes are communicated and understood by the team
- Track, analyse and communicate measures of success
- Understand what features /products are available in the wider market which could improve your product or the wider service
- Ensure your products meet risk and compliance requirements
- Communicate with stakeholders and teams so they are fully aware of how, when, what and why, decisions are made
Skills
You have:
Product Management Expertise: Proven ability to deliver both front-end and back-end products that align with user needs and drive measurable value. Adept at creating sustainable support models that ensure product success throughout all stages of its lifecycle.
Collaborative Team Player: Skilled in working cross-functionally with technical, design, commercial, research, marketing, and operational teams. Actively contributes to knowledge-sharing and fosters collaboration within the Product Management community at Nando's.
Exceptional Communication Skills: Proficient in translating complex technical concepts into clear, accessible language for diverse business audiences. Comfortable engaging with stakeholders at all organizational levels, ensuring clarity and understanding.
Strong Stakeholder Management Experience: Expertise in building and maintaining strong relationships with key stakeholders. Capable of guiding stakeholders through the product journey, aligning on objectives, and ensuring mutual understanding of both the "why" and the "what" of product initiatives.
You might have:
- Experience with industry standard tools such as; Jira, Confluence, Miro.
- Experience as a Product Owner, prioritising and managing product backlogs
- Experience with both back end and internally facing digital products, ideally in the Hospitality and / or Retail industries
- Experience with restaurant systems or technical products with various data flows
You are:
Solution-Oriented: Demonstrated ability to proactively identify potential risks related to products and take decisive action to mitigate them, ensuring successful delivery.
A Data-Driven Decision Maker: Skilled in leveraging data insights to inform product strategy and drive evidence-based decisions that optimize product performance.
A natural leader: Experienced in partnering with technical leads to coach and guide teams in agile practices, ensuring high performance, effective collaboration, and value delivery.
Everyone is Welcome At Nando’s, everyone is welcome. Inspired by our Southern African heritage we know and value the richness that diversity brings to Nando’s. We’re committed to creating an inclusive and respectful culture for all; including our existing and future Nandocas, partners and suppliers, customers and the communities we are a part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments in order to enable candidates to perform as well as possible during the recruitment process
