Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in Chicago or Omaha.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.
The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Qualifications
We are seeking a Manager, Customer Success to lead a team dedicated to the success of our LTS Enterprise customers. In this role, you will manage and develop a team of customer success professionals working with some of LinkedIn’s largest and most strategic clients. You will drive results in client adoption, engagement, satisfaction, and account retention by equipping your team with the tools and strategies to ensure customer success.
Your ability to lead through influence, inspire professional growth, and foster collaboration across teams will be critical to this role. Additionally, candidates with prior leadership experience at LinkedIn or demonstrated growth in leadership development will thrive in this position.
Responsibilities
- Lead and manage a team of 7-9 customer success professionals (individual contributors).
- Provide thought leadership and coaching through regular 1:1s, performance evaluations, and development planning.
- Build a high-performing team by recruiting exceptional talent and developing internal skills.
- Execute on goals related to churn reduction, user adoption, customer satisfaction, and team growth.
- Ensure your team has a deep understanding of LinkedIn’s products and can navigate complex client engagements.
- Join customer meetings as needed to provide guidance or address escalations.
- Partner closely with sales leadership to align goals and strategies for overall account health.
- Identify gaps in services and lead initiatives to enhance tools, processes, and team behaviors.
- Drive operational excellence through insights and data-driven decision-making.
- Represent LinkedIn as a thought leader in the Customer Success space.
Additional Information
Basic Qualifications:
- 7+ years of professional experience in client success, consulting, or related experience.
- 3+ years of leadership experience in sales, consulting, customer success/service, or account management or related experience.
Preferred Qualifications:
- Proven success managing experienced teams in the Enterprise client space.
- Exposure to leadership development programs or prior leadership roles at LinkedIn.
- Experience in recruiting operations, talent management, or employment branding strategies.
- Ability to inspire high-performing teams and build a culture of success and collaboration.
- Strong analytical skills with the ability to translate data into actionable strategies.
- Expertise in MS Office Suite (Outlook, Word, PowerPoint, Excel).
- Exceptional communication, thought leadership, strategic mindset, project management, and time management skills.
- Ambitious, proactive, and comfortable in a fast-paced environment.
- Familiarity with trends and challenges in customer success within the Learning Industry preferred.
- Demonstrated expertise in effective churn mitigation strategies to drive renewals and overall growth
Suggested Skills
- Team Leadership
- Customer Success Management
- Strong Collaboration and Partnership with Key Partners such as Sales
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $116,000-$176,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.
Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
