Are you a registered nurse? If you’re looking for a role with variety and learning opportunities this could be an excellent option for you.
As Medical and Surgical Nurse Case Manager, you’ll use your clinical and case management skills to provide a high-quality care service to our members and their families undergoing treatment for non-cancer conditions. You’ll work closely with clinicians and hospitals to get the best care for our members. Regular training and opportunities for increased responsibility.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Tunbridge Wells office, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
- Effectively manage claims and provide our members with specialist knowledge and assistance.
- Ensure members are aware of treatment options within their cover and keep them informed of progress of their claims.
- Provide telephone support during a difficult time to our members and their families.
- Take an active interest in our team, department, and wider business. Learn how you can personally contribute to achieving our business goals.
- Learn and role model principles of claims cost management and identify potential areas of leakage.
- Develop in-depth knowledge, expertise, proficiency and experience of medical conditions and claims.
- Build and maintain effective working relationships.
- Continue professional development, maintain NMC registration and IDD requirement.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Registered Nurse (RN) or Bachelor of Science (BSc) degree in adult nursing – essential.
- Current registration with the Nursing Midwifery Council (NMC) – essential.
- Excellent relationship management and negotiation skills.
- Ability to manage difficult conversations.
- Robust IT skills – you’ll be using a mix of Microsoft applications plus bespoke AXA Health systems. Training on AXA Health systems available as required.
- Keenness to gain knowledge of health insurance - training provided.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £35,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Private health cover (after a qualifying period)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.
#LI-Hybrid #FeelgoodHealth
Who we are:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
