Job Description

PRIMARY RESPONSIBILITIES:

Administration

The Communication Manager assists in drawing up the Public Relation action, advertising and media plan in conjunction with the Director of Communications annually
Maintains and updates record of media, journalists mailing list
Maintains a record on former and existing clients (mailing list)
Assists in any liaison and internal meetings
Responsible for distribution of English and Thai press releases
Reports immediately to Director of Communication of important news as well as major competitors news that receives cover in the media
Send update news for English and Thai in Lobby Magazine by sending to the Corporate Communications, Corporate Office
Attend internal and external social events
Translates English to Thai and vice versa on all important news and press clippings
To arrange press conference and press interviews as and when required
Handles correspondence when required
Handles press releases, suitable news and photographs for PR exposure
Prepares news publicity for MIS report
Updates news releases/comparisons amongst other hotels monthly
Writes copy for F & B promotional materials in both English and Thai
Maintains regular schedules for press visits and visits to clients
Draws up the PR action and advertising plan for the entertainment complex with Director of Communication
Closely coordinate social events with the Event Manager in the entertainment complex
Entertain guests as assigned by Director of Communication

Training and Human Resources

Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
Treat complaints of harassment and discrimination promptly and confidentially.
Treat customers and colleagues from all cultural groups with respect and sensitivity.
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Technical Responsibilities

Keep well informed about the various outlets in the hotel
Closely observes matters pertaining to PR activities of the hotel and other hotels competitors entertainment outlets on a regular basis
Sets in conjunction with Director of Communication the PR strategy of the hotel

Social Relations

Ensure optimum publicity is created for all major happenings in the hotel
Assists Director of Communication in preparing in-house bulletins, newsletter and guest information
Organises both Social & PR Activities internally and externally
Assists Director of Marketing and Communication in the preparation and selection of all printed literature’s, sales tools and give-aways of the hotel
Prepares news releases of events for the hotel

External

Maintains close contact and rapport with local media and the regional trade press
Assist Director of Communication to handle media relations and photo shooting for maximum exposure.

Miscellaneous

Coordinate with other departments to ensure the smooth operation of the job functions
The Marketing and Communication Manager performs her duties within the framework defined by the chain and hotel norms and by internal rules and regulations.
The Marketing and Communication Manager may be called upon to undertake activities outside her own area to publicize hotels other than her own for specific programs
To assist the Director of Marketing and Communication in the opening of/or general PR efforts of the hotels in the chain
All staff are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
All staff may be assigned to other duties in the hotel as and when required by business levels.

Others

Accountabilities

Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

Minimum of 5 years’ experience in marketing, communications and public relations with demonstrated success, preferably in the hospitality industry, at a 5 star level will be a distinct advantage.
A comprehensive knowledge of the commercial aspects of a hotel and its segments, in order to produce effective, consumer and trade plans.
Demonstrated skills, knowledge and experience in the design and execution of marketing, communications and public relations activities.
Strong creative, strategic, analytical, organizational and personal sales skills.
Demonstrated successful experience writing press releases, making presentations and negotiating with media or associated PR agencies on retainer.
Experience overseeing the design and production of print materials and publications.
Strong oral and written communications skills.

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