North Bristol Private Hospital provides unrivalled, world-class surgical and patient care in Bristol. This satisfies a long-standing need in the south-west for a centre of surgical excellence. The centre possesses state of the art facilities where patient and surgical needs will be mapped out in minute detail to guarantee next-level, premium care. High standards are part of the hospital’s DNA and provides five-star care that is designed exactly to meet the unique needs of every individual patient, while providing the perfect environment for surgeons and clinicians to operate.
When staff and patients feel safe, listened to and comfortable, they will recover more quickly and that is why North Bristol Hospital will put their needs first, second and third.
The hospital offers high quality exclusive surgical treatments of outstanding excellence in the perfect environment.
The team are looking to recruit an experienced CQC Registered Manager / Operations Manager to provide the leadership and management necessary to enable NBPH to meet its future aims and objectives within a quality-driven, efficient, safe, profitable and effective working environment maintaining a motivated, happy and committed team.
Main Purpose of the Job:
General principles of the post
- At all times positively promote NBPH
- Drive and develop the new development of services within the facility
- To be the CQC Registered Manager for the facility
- Experience of Business Development and business growth
- Maintain and continue to deliver our 5* existing services
- Maintain and advance high quality patient experience
- Take lead and initiative on team issues
- Decision making on running of clinic in conjunction with Clinic Director
- Promote a healthy and positively constructive atmosphere throughout the facility
- Continual review and implementation of relevant clinic policies
- Lead the team
Business Development
- Maintain, develop and market new and existing services
- Produce all relevant marketing / advertising / promotional material
- Facilitate the promotion of new services to the clinic
- Proactively promote the clinic within the local area by organising and facilitating open evenings and other similar events
- Develop opportunities for new specialties to join the hospital
- Work with local NHS ICB’s and Foundation Trusts to provide support and business development opportunities
- Contract negotiation for new services
- Responsible for the issuing of admitting rights to all new surgeons
- Maintain up-to-date knowledge of regulatory and professional standards for aesthetic services and ensure marketing policies and actions always fall within these standards
Financial performance
- Ensure weekly and monthly payroll is run in conjunction with the accountancy service with accurate records kept.
- To ensure NBPH meets its financial objectives through revenue growth and cost control within budgetary requirements – as identified in regular meetings involving the senior management team. Metrics measured will include (but not be limited to): profit margins, gross revenue, operative patient numbers. Non-surgical metrics will include (but not be limited to): growth in new and returning patients, growth and product sales
- Work in conjunction with Clinic accountants and in-house staff to ensure the practice accounts are kept up to date
- To regularly feedback performance to the clinic team and seek suggestions for growth opportunities
- To oversee in-house accounts / billing and liaison with accountants to ensure financial records are maintained to standard
- To continually measure, monitor and review financial performance and take remedial action where necessary in conjunction with Clinic Director
- Process all invoices prior to final approval and payment
- Oversee the procurement of clinic equipment, supplies and services ensuring expenditure is logged appropriately.
- Oversee system for product inventory log, stocktaking and expiry date reporting
CQC
- Registered Manager for the facility and responsible for the formal CQC-related activity
- Complete understanding of the role of the CQC and regulatory requirements
- Understanding and familiarity of all existing policies and protocols
- Involvement in writing new policies and protocols for the clinic
- Ensure appropriate evidence is continually collated as per CQC requirements in collaboration with the Theatre Manager
- Liaising with Clinic Director regarding all aspects of CQC-related matters
- Ensure all audits are carried out and effectively monitored
Health & Safety
- Oversight of health and safety in the clinic, alongside other relevant staff
- Identify the risks involved in work activities and undertaking such activities in a way that manages those risks
- Ensure health and safety risk assessments timely and findings appropriately managed
- Management of the site risk register and incidents
- Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Ensure fire safety up to date and risks identified in fire risk assessments appropriately managed
Facilities Management
- Maintaining standards of cleaning and hygiene throughout the building
- Responsibility for the operational management of the building including out of hours contact, security, access control and key holding
- Oversight of maintenance of common equipment e.g. kitchen utilities, sanitary facilities etc.
- Ensuring that the building complies with all aspects of legislation and best practice
- Coordination of the oxygen and air supply for the facilities wit the Theatre Manager
- Ensure equipment complies with appropriate legislation (e.g. Health and safety, portable appliance testing of own equipment etc.)
- Ensure maintenance of standards of cleaning and hygiene throughout the building
- Operational management of the building, including, but not limited to, liaising with contractors, suppliers, builders, insurance companies and landlord
- Ensure that clinic premises are properly maintained and cleaned
- Ensure adequate fire prevention and security systems are in place
Human Resources
- Oversee the recruitment and retention of staff and provide a general personnel management service ensuring all employment checks are carried out and compliant prior to commencement of employment including Right to work, HCPC, GMC, and DBS checks
- Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
- Oversee effective staff 121 and appraisal processes are adhered to
- Support and mentor staff, both as individuals and as team members
- Ensure all HR and Recruitment policies are complied with
- Oversee the management of administrative staff and non-clinical management of nursing staff and take lead responsibility in staff appraisal and in organising recruitment selection and training
- Ensure contracts of employment are provided to all staff and that all relevant employment legislation is followed
- Monitoring and amendment of all job descriptions prior to recruitment
- Ensure comprehensive staff records including compliance and training records are maintained for both staff and visiting clinicians, anesthetists and self-employed contractors
- Act in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with clinical procedures and policies, and current legislation
- Organise appropriate cover for clinician and team member leave
- Manage annual leave calendar for the team
Organisational
- Produce weekly and monthly reports on facility performance and projected activity
- Chair meetings such as Medicines Advisory Committee, Governance Committee, preparation of agendas and distribution of minutes as necessary
- Ensure all staff and clinicians are kept informed on all policy changes
- Ensure clear action points are identified including an identifiable person with responsibility for implementation of the action and follow up until completion and action closed
- Routinely monitor and assess clinic performance against targets
- Coordinate and participate in on call rota (1 in 4)
- Ensure adequate and timely supply of stock without stock-piling through department leads
- Effectively manage own time, workload and resources
Person Specification:
Senior Manager / Hospital Manager in a private sector, within a surgical facility (dental not appliable): min 3 years (required)
Experience and expertise in Business Development and business growth
Existing CQC Registered Manager preferred but not essential.
Please Note:
All employees must adhere to and perpetuate company policies and procedures relating to:
● Health and safety.
● No smoking at work policy.
● Equal opportunities in employment, including responsibilities under the Disability Discrimination Act.
Your attention is drawn to the confidential nature of information collected within the company. The unauthorised use of disclosure of service user or other personal information is a dismissible offence and in the case of computerised information could result in prosecution or action for civil damages under the Data Protection Act / GDPR.
What do we offer:
Job Type: Full-time, 40 hours per week working 5 days per week on site.
Start date: ASAP
Salary: £55,000 to £60,000 per year dependant on experience
Holidays: 23 days plus 8 statutory bank and public holidays pro rata
Pension: Company Pension through NEST
Parking: Free on-site parking for all employees
Job Type: Full-time
Pay: £55,000.00-£60,000.00 per year
Additional pay:
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Schedule:
Experience:
- Senior Manager / Hospital Management: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
