North Bristol Private Hospital provides unrivalled, world-class surgical and patient care in Bristol. This satisfies a long-standing need in the south-west for a centre of surgical excellence. The centre possesses state of the art facilities where patient and surgical needs will be mapped out in minute detail to guarantee next-level, premium care. High standards are part of the hospital’s DNA and provides five-star care that is designed exactly to meet the unique needs of every individual patient, while providing the perfect environment for surgeons and clinicians to operate.

When staff and patients feel safe, listened to and comfortable, they will recover more quickly and that is why North Bristol Hospital will put their needs first, second and third.

The hospital offers high quality exclusive surgical treatments of outstanding excellence in the perfect environment.

The team are looking to recruit an experienced CQC Registered Manager / Operations Manager to provide the leadership and management necessary to enable NBPH to meet its future aims and objectives within a quality-driven, efficient, safe, profitable and effective working environment maintaining a motivated, happy and committed team.

Main Purpose of the Job:

General principles of the post

At all times positively promote NBPH
Drive and develop the new development of services within the facility
To be the CQC Registered Manager for the facility
Experience of Business Development and business growth
Maintain and continue to deliver our 5* existing services
Maintain and advance high quality patient experience
Take lead and initiative on team issues
Decision making on running of clinic in conjunction with Clinic Director
Promote a healthy and positively constructive atmosphere throughout the facility
Continual review and implementation of relevant clinic policies
Lead the team

Business Development

Maintain, develop and market new and existing services
Produce all relevant marketing / advertising / promotional material
Facilitate the promotion of new services to the clinic
Proactively promote the clinic within the local area by organising and facilitating open evenings and other similar events
Develop opportunities for new specialties to join the hospital
Work with local NHS ICB’s and Foundation Trusts to provide support and business development opportunities
Contract negotiation for new services
Responsible for the issuing of admitting rights to all new surgeons
Maintain up-to-date knowledge of regulatory and professional standards for aesthetic services and ensure marketing policies and actions always fall within these standards

Financial performance

Ensure weekly and monthly payroll is run in conjunction with the accountancy service with accurate records kept.
To ensure NBPH meets its financial objectives through revenue growth and cost control within budgetary requirements – as identified in regular meetings involving the senior management team. Metrics measured will include (but not be limited to): profit margins, gross revenue, operative patient numbers. Non-surgical metrics will include (but not be limited to): growth in new and returning patients, growth and product sales
Work in conjunction with Clinic accountants and in-house staff to ensure the practice accounts are kept up to date
To regularly feedback performance to the clinic team and seek suggestions for growth opportunities
To oversee in-house accounts / billing and liaison with accountants to ensure financial records are maintained to standard
To continually measure, monitor and review financial performance and take remedial action where necessary in conjunction with Clinic Director
Process all invoices prior to final approval and payment
Oversee the procurement of clinic equipment, supplies and services ensuring expenditure is logged appropriately.
Oversee system for product inventory log, stocktaking and expiry date reporting

CQC

Registered Manager for the facility and responsible for the formal CQC-related activity
Complete understanding of the role of the CQC and regulatory requirements
Understanding and familiarity of all existing policies and protocols
Involvement in writing new policies and protocols for the clinic
Ensure appropriate evidence is continually collated as per CQC requirements in collaboration with the Theatre Manager
Liaising with Clinic Director regarding all aspects of CQC-related matters
Ensure all audits are carried out and effectively monitored

Health & Safety

Oversight of health and safety in the clinic, alongside other relevant staff
Identify the risks involved in work activities and undertaking such activities in a way that manages those risks
Ensure health and safety risk assessments timely and findings appropriately managed
Management of the site risk register and incidents
Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Ensure fire safety up to date and risks identified in fire risk assessments appropriately managed

Facilities Management

Maintaining standards of cleaning and hygiene throughout the building
Responsibility for the operational management of the building including out of hours contact, security, access control and key holding
Oversight of maintenance of common equipment e.g. kitchen utilities, sanitary facilities etc.
Ensuring that the building complies with all aspects of legislation and best practice
Coordination of the oxygen and air supply for the facilities wit the Theatre Manager
Ensure equipment complies with appropriate legislation (e.g. Health and safety, portable appliance testing of own equipment etc.)
Ensure maintenance of standards of cleaning and hygiene throughout the building
Operational management of the building, including, but not limited to, liaising with contractors, suppliers, builders, insurance companies and landlord
Ensure that clinic premises are properly maintained and cleaned
Ensure adequate fire prevention and security systems are in place

Human Resources

Oversee the recruitment and retention of staff and provide a general personnel management service ensuring all employment checks are carried out and compliant prior to commencement of employment including Right to work, HCPC, GMC, and DBS checks
Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
Oversee effective staff 121 and appraisal processes are adhered to
Support and mentor staff, both as individuals and as team members
Ensure all HR and Recruitment policies are complied with
Oversee the management of administrative staff and non-clinical management of nursing staff and take lead responsibility in staff appraisal and in organising recruitment selection and training
Ensure contracts of employment are provided to all staff and that all relevant employment legislation is followed
Monitoring and amendment of all job descriptions prior to recruitment
Ensure comprehensive staff records including compliance and training records are maintained for both staff and visiting clinicians, anesthetists and self-employed contractors
Act in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with clinical procedures and policies, and current legislation
Organise appropriate cover for clinician and team member leave
Manage annual leave calendar for the team

Organisational

Produce weekly and monthly reports on facility performance and projected activity
Chair meetings such as Medicines Advisory Committee, Governance Committee, preparation of agendas and distribution of minutes as necessary
Ensure all staff and clinicians are kept informed on all policy changes
Ensure clear action points are identified including an identifiable person with responsibility for implementation of the action and follow up until completion and action closed
Routinely monitor and assess clinic performance against targets
Coordinate and participate in on call rota (1 in 4)
Ensure adequate and timely supply of stock without stock-piling through department leads
Effectively manage own time, workload and resources

Person Specification:

Senior Manager / Hospital Manager in a private sector, within a surgical facility (dental not appliable): min 3 years (required)

Experience and expertise in Business Development and business growth

Existing CQC Registered Manager preferred but not essential.

Please Note:

All employees must adhere to and perpetuate company policies and procedures relating to:

● Health and safety.

● No smoking at work policy.

● Equal opportunities in employment, including responsibilities under the Disability Discrimination Act.

Your attention is drawn to the confidential nature of information collected within the company. The unauthorised use of disclosure of service user or other personal information is a dismissible offence and in the case of computerised information could result in prosecution or action for civil damages under the Data Protection Act / GDPR.

What do we offer:

Job Type: Full-time, 40 hours per week working 5 days per week on site.

Start date: ASAP

Salary: £55,000 to £60,000 per year dependant on experience

Holidays: 23 days plus 8 statutory bank and public holidays pro rata

Pension: Company Pension through NEST

Parking: Free on-site parking for all employees

Job Type: Full-time

Pay: £55,000.00-£60,000.00 per year

Additional pay:

Bonus scheme

Benefits:

Company events
Company pension
Discounted or free food
Free parking
On-site parking

Schedule:

Monday to Friday

Experience:

Senior Manager / Hospital Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

North Bristol Private Hospital

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