In this role, you will be responsible for e-commerce sales, platform and operation activities. The ideal candidate will have experience in providing the greatest shopping experience to users and maximizing the business in luxury goods or premium fashion brands. If you are passionate about Fashion industry e-commerce and possess the skills and qualifications we are looking for, we would love to hear from you.
Job Responsibilities
YOUR MISSION AND ROLE
■Achieve Sales Target:
- Achieve e-commerce sales by ensuring actions aligned with President and Paris Headquarters
- Initiate action plans following traffic, market trend, and retail actions
- Increase brand visibility and recruit new clients to Givenchy with cooperation with Marketing & Communication and CRM
- Manage local product catalogue (ranking, site refreshes, end of season)
- Create compelling, trend-driven and brand appropriate product categories based on product attribution, merchandising feedbacks and analysis of product and category metrics.
- Conduct quality checks for product pictures, translations, prices and availability to optimize customer journey on all channels.
- Ensure the customer service experience both online and offline (3rd party call center) is best in class. Results and improvements will be measured quantitatively and qualitatively and reported monthly.
■Operations:
- Partner with the cross-functional teams and our payment processor to enhance the customer payment and fraud management processes, including fraud review supervision.
- Partner with Key stakeholders in daily e-commerce operations: Call Center, Merchandising, Supply Chain, Logistics, Business Planning & Control.
- Coordinate with Retail to drive optimal performance for daily operations and common operations in the stores.
Profile
YOUR PROFILE ■Education: University degree or higher ■Language: Native level Japanese and Business level English – in both written and oral ■Experience: 3-5 years’ experience in e-merchandising for a fashion brand and/or cosmetics ■Competencies: - Result oriented - Customer focus - Good team worker ■Others: Good PC skills, technical knowledge of various systems
Additional Information
OUR ENGAGEMENT / WHAT WE OFFER
We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:
We support your career development within the House and career growth within the LVMH Group.
We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
We provide health insurance, access to LVMH private sales, and other benefits.
We offer two days of home-office per week.
We develop Corporate Social Responsibility reinforce the positive environmental and social impact.
GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
