Job Purpose
The Manager of Event Operations is a seasoned professional with extensive expertise in event operations, logistics, administration, and personnel management. In this role, you will lead a seasonal and contracted staff team, ensuring goals and objectives are met while adhering to event timelines. The ideal candidate will manage day-to-day tasks that enhance departmental productivity and contribute to the team's success and the areas under their supervision.
Duties & Responsibilities
Responsibilities include, but are not limited to:
- Manage seasonal staff and independent contractors.
- Oversee and support staff in planning and executing catering, accessibility, and event status operations.
- Collaborate with stakeholders to support event operations.
- Work with relevant departments to develop and enhance functional plans for event operations.
- Oversee contract negotiation and execution for Event Operations vendors while maintaining strong vendor relationships.
- Partner with department leadership to achieve budgetary goals.
- Support administrative duties and projects within the department.
- Engage in project management to improve productivity and efficiency.
- Reinforce both internal and external customer service efforts.
- Attend required training, continuing education, and meetings.
- Ensure accountability for the productivity and effectiveness of your team.
- Uphold company policies and procedures, serving as a role model for others while fostering a safety culture by implementing safety measures and utilizing provided resources.
On-site Responsibilities
- Oversight of on-site event operations for your areas of responsibility.
- Problem-solving to maintain and prevent disruptions to volunteer and event operations.
- Use of identified reporting methods to document operational challenges or request assistance.
- Providing customer service and support to event attendees, personnel, and volunteers.
- Reinforcing company policies and procedures and acting as a role model for others.
Qualifications & Skills
Qualifications include:
- Prior experience managing personnel
- 5+ years of event operations and logistics experience
- Ability to expand upon existing skills to execute unfamiliar tasks
- Outstanding internal and external customer service skills
- Excellent written and verbal communication skills
- Ability to write, edit, and produce grammatically correct documentation in the English language
- Highly organized with keen attention to detail
- Confidence in making decisions while working under pressure
- Strong interpersonal skills
- Comfortable working with a team and independently
- Ability to prioritize and manage timelines
- Knowledge of Google Workspace, MS Office, Airtable, and a willingness to learn new software
Direct Reports
- Seasonal staff
- Independently contracted personnel
Physical Requirements
During the event, standing for long periods and navigating multiple miles a day are frequently required. Schedules may vary during the on-site operational period. Manual dexterity is needed for keyboard and computer use.
Work Location & Schedule
This Position is in Austin, Texas, starting November 2024 and ending April 25, 2025. Core business office hours are Mon-Fri, 10 am—6 pm. Additional hours may be required from January – March, including some evenings and weekends. If available, the opportunity to work a hybrid or flex schedule is possible and will be determined by company leadership.
