Our Story:
Unlocking the Ageless Revolution for Patients and Practices:
With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.
Fresh off our Series A, we're expanding into new verticals.
Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.
We are looking for those who are passionate to join our mission!
Job Title: COO
Job Type: FTE
Department: Executive
Reports To: CEO
Salary Band: C-Level $300,000 to $400,000
Bonus eligible: YES
Stock Options: Commensurate with the role
Job Status: Exempt
Approved Location(s): NYC Hybrid
About Us:
At RepeatMD, we're unlocking the Ageless Revolution for patients and practices. With 1.5 million users, over $1 billion in revenue generated for our clients, $100 million in-app revenue, and a spot among the Top 200 apps globally, we are leading the charge in transforming the Aesthetics and Wellness industry.
Fresh off our $50M Series A, we're expanding into new verticals and scaling rapidly. Today, we proudly serve 3,000+ clients across all 50 states as a B2B SaaS powerhouse—and we're just getting started on our global journey.
If you're passionate, driven, and ready to make an impact, we'd love for you to join our mission!
About You:
You are a passionate top performer who has led and scaled operations in multiple high growth B2B2C SaaS startups. You have examples of the business impact your tenure has driven and you are proud to share those achievements. You have a high level of emotional intelligence, a drive for continuous growth and improvement, and the charisma and charm to command a room. You will prioritize understanding the details of the business and not just abdicate responsibility to direct reports. You are a true player/coach who knows when to delegate, and when to get your hands dirty.
You feel most at home when you are partnered with a visionary that provides you with the autonomy you need to execute. You have an eye for talent and enjoy mentoring and coaching high performing teams. You hire fast and fire faster. Your bench is full of high performers that would jump at the chance to work for you again. You take pride in knowing that your leadership has accelerated the career trajectories of your former direct reports long after they have moved on from your team. Most importantly you want to work with good people who have developed an amazing product in an industry that's thriving for a company whose mission, vision, and values align with yours.
About The Role:
The Chief Operating Officer (COO) will be a pivotal member of the executive team, responsible for overseeing the company's operations and ensuring the effective execution of our strategic goals. Reporting directly to the Chief Executive Officer (CEO), the COO will play a critical role in scaling our operations, optimizing performance, and leading our transition from an early-stage startup to a later-stage SaaS company.
Key Responsibilities:
Operational Strategy and Execution
- Execute CEO's vision and strategy for future growth.
- Develop and implement operational strategies that align with the company's mission and values.
- Design and deploy best in class business operational policies that will drive our business and culture forward.
- Oversee the daily operations of the company and the work of executives in Sales, Marketing, Engineering, Human Resources, and Finance departments.
- Oversee and help reinforce the behaviors that make up our culture and values and hold people accountable when they do not.
Leadership and Management:
- Direct reporting structure will be based on the candidate's experience but may include all operational business unit owners and include some dotted line reporting.
- Grow, lead, motivate and operationalize leaders to foster employee engagement and develop a high-performing management team.
- Provide mentoring and support to team members, encouraging collaboration and innovation.
- Analyze and interpret performance data and metrics
SaaS Growth and Development:
- Leverage experience in scaling SaaS operations from early to later stages.
- Implement strategies to drive customer acquisition, retention, and growth.
- Optimize subscription models and pricing strategies to enhance revenue.
Financial Performance:
- Assist the CEO in fundraising ventures and manage relationships with partners and investors.
- Collaborate with the CFO to develop and manage the operational budget, ensuring effective resource allocation.
- Set and track key performance indicators (KPIs) using data analytics.
- Develop operational strategies to drive revenue growth and profitability.
- Own and drive planning & execution based on the CEO's strategic vision.
Process Improvement:
- Build and develop the company's operating system and internal processes to ensure maximum efficiency and productivity.
- Identify opportunities for automation and streamline operational workflows.
- Implement best practices across the organization to improve overall performance.
- Drive greater company efficiency based on best of class Saas benchmarks and implement process improvement with Ai.
Technology and Innovation:
- Stay abreast of industry trends.
- Understand technology trends and oversee product development and infrastructure.
- Ensure operational readiness for new product launches and updates.
- Foster a culture of continuous improvement and innovation.
Risk Management:
- Identify and mitigate operational risks to ensure business continuity.
- Develop and maintain crisis management plans.
Key Requirements:
- Extensive Operating Experience: Proven track record in high-growth B2B2C SaaS businesses.
- Scaling Expertise: Successfully scaled SaaS operations from $20M ARR to $50M+ ARR.
- Market Focus: Experience in SMB and mid-market businesses is preferred but not required.
- Industry Knowledge: Background in telehealth, beauty, wellness, or aesthetics is a plus.
- Team Building: Demonstrated ability to hire top talent and implement high-functioning teams with thoughtful organizational design for effective execution.
- Adaptability: Skilled in navigating fast-changing market environments as a pioneer in the space, while collaborating with diverse and passionate personalities.
- Process Leadership: Proven history of developing and executing organization-wide goal-setting and operational processes.
- Financial Acumen: Relentless focus on balancing growth with profitability, ensuring strong unit economics and long-term sustainability.
- Stakeholder Communication: Exceptional emotional intelligence with the ability to navigate and own communications with key stakeholders, including business leads, the board, and the founder, to drive business results.
- Operational System Expertise: Familiarity with The Table Group's operating system (e.g., Patrick Lencioni's The Five Dysfunctions of a Team and related works) and the ability to implement these principles to create cohesive, high-performing teams.
What We Offer
- Competitive salary
- Employee Stock Option Plan
- Medical, Dental, Vision, and 401k
- PTO
- 12 weeks maternity and 4 weeks paternity leave (because we know that being a parent is the most important job you'll ever have)
- Annual performance reviews and professional development opportunities
- Hybrid work model
This job posting contains a pay range, which represents the range of salaries or hourly rates that RepeatMD believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
