Job Title: Director, Director of People Operations Location: New York, NY

Reports To: CFO

Department: Human Resources & Operations

Job Type: Full-Time on Hybrid schedule.

Position Overview

Converge Marketing, a 20-year-old boutique performance marketing powerhouse, is seeking a Director of Performance Marketing to its growing team. With a client list that includes AAA, ATT, Leaf Home, Erie Home, Converge is on a fast track to growing its impressive client portfolio through performance innovation and is looking for the industry’s most dynamic, performance marketing talent to join our high energy team.

As we continue to grow rapidly in this fast-paced industry, we are seeking a Director of People Operations and HR to drive our people strategy and operational efficiency. This pivotal role will manage all aspects of human resources and internal operations, ensuring seamless execution of HR processes while optimizing organizational workflows to support our ongoing expansion.

Key Responsibilities

As the Director of People Operations at Converge, you will play a pivotal role in shaping our company culture and driving our human resources strategy, especially in a performance-driven agency environment. Your key responsibilities will include:

HR Leadership & Strategy
- Lead and Manage HR Operations: Oversee day-to-day HR functions, including talent acquisition, onboarding, offboarding, employee relations, performance management, and employee development, with a focus on the unique needs of a high-growth, performance-driven agency.
- Strategic Partnership: Collaborate with department heads to design and execute strategies that align with the agency’s growth objectives, particularly in attracting and retaining top talent for our marketing, analytics, and creative teams.
- Performance Management Systems: Oversee employee performance management systems, including goal setting, performance reviews, and development plans, to ensure alignment with the agency’s KPI/OKRs and client outcomes.
- Compensation and Benefits: Develop and manage competitive compensation and benefits programs, including overseeing our relationship with the Professional Employer Organization (PEO) Extensis, ensuring all HR functions and payroll are maintained efficiently.
- HR Compliance and Policies: Provide guidance on HR policies and compliance, ensuring adherence to labor laws and company policies while fostering an inclusive and high-performance culture.
Internal Operations & Process Optimization
- Workflow Optimization: Identify opportunities for streamlining and improving internal workflows and operational processes to enhance efficiency and scalability across the organization.
- Cross-Functional Collaboration: Lead cross-functional projects to optimize the integration of marketing, creative, and data teams, ensuring seamless collaboration and communication.
- Operational Compliance: Oversee operational compliance with industry standards, regulatory requirements, and company policies, managing agency-wide initiatives to improve productivity and resource allocation.
- KPI Development: Develop and implement key performance indicators (KPIs) to monitor the effectiveness of internal operations, focusing on maximizing output and quality in a client-focused environment.
- Remote Workforce Management: Manage and support remote employees, ensuring they are integrated into company culture and operations effectively.
- Time Tracking & Resource Allocation: Implement and oversee time-tracking systems and processes to ensure accurate employee allocations by project and department, enabling data-driven decisions around resource planning and budgeting.
Employee Engagement & Development
- Culture Building: Foster a positive and inclusive culture that promotes high performance, creativity, and collaboration, ensuring that employees feel empowered and motivated.
- Employee Wellness and Development: Drive initiatives to support employee wellness, work-life balance, and professional development in a fast-paced agency environment.
- Training Programs: Collaborate with leadership to implement training and development programs tailored to agency teams, focusing on both technical and soft skills.
- Employee Relations: Serve as a trusted advisor on employee relations issues, ensuring fair and consistent resolution of conflicts and enhancing employee satisfaction and retention.
Reporting & Analytics
- Data-Driven Decision Making: Utilize HR technologies and data analytics to inform decision-making and optimize HR functions.
- Metrics Reporting: Prepare regular reports on key metrics such as employee turnover, performance, client outcomes, and operational efficiency.
- Strategic Recommendations: Present actionable recommendations to senior leadership to optimize people management and internal processes.
Change Management & Growth Support
- Scaling Support: Support the agency’s scaling efforts by managing change effectively, ensuring that HR practices and internal operations evolve with the agency’s growing needs.
- Initiative Leadership: Drive and support key agency-wide initiatives, such as new technology rollouts, organizational restructuring, and onboarding of new clients or teams.
- Continuous Improvement: Champion continuous improvement and innovation in HR and internal operations to stay ahead of industry trends and client expectations.
PEO Management and Payroll Oversight
- PEO Relationship Management: Oversee the relationship and ongoing maintenance with our PEO partner, Extensis, ensuring all HR services are delivered effectively.
- Payroll Oversight: Provide oversight of payroll processes, ensuring accuracy and compliance, and addressing any payroll-related issues promptly.
- Benefits Administration: Manage benefits programs in conjunction with the PEO, ensuring competitive offerings and smooth administration.
Diversity, Equity, and Inclusion (DEI)
- DEI Leadership: Champion DEI initiatives to create an inclusive workplace where all employees feel valued and respected.
- Strategic DEI Implementation: Develop strategies to promote diversity in hiring, retention, and professional development across all departments.

Qualifications

We believe that the right opportunity can make a significant difference in your career and personal growth. We're looking for a dedicated professional who not only meets the technical requirements but also shares our values of collaboration, innovation, and empathy. The ideal candidate will possess:

Research shows that women and other marginalized folks tend to only apply when they check every box. If you think you have what it takes, but don't necessarily meet every point above, please still apply! We'd love to connect and see if you could be a great fit
Educational Background: A Bachelor's degree in Human Resources, Business Administration, Marketing, or a related field. We understand that diverse educational experiences can contribute valuable perspectives to our team.
Extensive Experience: Over 10 years of experience in HR and/or operations management, with at least 3 years in a leadership role. Experience in a performance marketing or digital agency environment is a significant advantage, but we also value transferable skills from other fast-paced industries.
Deep HR Knowledge: Strong understanding of HR best practices, labor laws, and performance management systems. We appreciate your commitment to creating fair and effective HR policies that support both our employees and organizational goals.
Operational Expertise: Experience managing operational processes in a fast-paced, client-driven environment. We recognize the challenges this entails and are looking for someone who can navigate them with efficiency and grace.
Strategic & Hands-On Approach: The ability to balance strategic thinking with hands-on execution in a high-growth, results-oriented setting. Your willingness to both lead and actively participate is crucial to our collective success.
Operational Expertise: Experience managing operational processes in a fast-paced, client-driven environment. Direct experience implementing and overseeing time-tracking systems for accurate employee allocation by project, department, and overall resource planning is essential.
Exceptional Communication Skills: Excellent interpersonal and relationship-building abilities. We value empathy and the capacity to connect with team members at all levels, fostering an environment of trust and collaboration.
Project Management Skills: Strong project management capabilities with a focus on operational efficiency and delivering tangible results. Your expertise will help us streamline processes and achieve our objectives more effectively.
Technical Proficiency: Proficiency with HRIS (Human Resource Information Systems), project management tools, and business software like Microsoft Office, Google Workspace, and ERP systems. We aim to ensure you have the tools and knowledge needed to hit the ground running.
Commitment to Employee Well-Being: A genuine passion for fostering a positive, inclusive culture where every employee feels valued and supported. Your empathetic approach will help us maintain a workplace where everyone can thrive.

Compensation: From $135,000 to $160,000 per year

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Director, Director of People Operations