Position Summary
This role will enhance the leadership and managerial competence of all staff of the Bank by leading a team to identify the training needs, source, develop and deliver value-added training programmes/ learning solutions to meet the Bank’s current and future needs in leadership and management development. The incumbent will assist the Head of Training and Development to formulate training operating plans, leadership development interventions for people managers, staff and talents, as well as to drive changes in the department to ensure professional delivery of the team’s training services. The job holder of this position may also act as the deputy department head during the absence of the department head.
Responsibilities
- Assist the Head of Training & Development in preparing the budget plan in relation to leadership development, management skills training, culture training, service mindset/leadership training and leadership development for bank talents.
- Review and evaluate the effectiveness of training resources and deploy the most cost-effective means to deliver optimum training outcomes
- Keep abreast of the changing trends of training investment in the market and make viable recommendation to the department head
- Address the requests of internal customers on training related issues in a timely and professional manner
- Analyze or seek to understand proactively the staff training and development needs of user departments and provide appropriate, timely solutions or advice accordingly
- Proactively solicit feedback from user departments and stakeholders and take actions to make effective improvement
- Conduct training need analysis in the responsible scope of training at least annually, and formulate and execute relevant training plans accordingly
- Proactively reach out to internal users/stakeholders to understand their changing needs for leadership and management training and provide timely, professional advice and support
- Design, develop, revamp, coordinate and deliver training solutions with reference to the identified training needs and business initiatives
- Monitor the quality of training deliverables of both internal trainers and external consultants, and constantly review internal processes to enhance the professionalism and efficiency of the training services provided
- Constantly review the training content owned by the section to ensure their updatedness and relevancy with reference to changes in laws, regulatory requirements and internal policies
- Explore and utilize new technologies for enhancing training effectiveness, staying abreast of emerging trends and tools in the field.
- Constantly review and enhance the quality of service and deliverables of the responsible section
Requirements
- University degree, preferably major in business, economics, finance; OR
- Certified Banker (by HKIB) or equivalent professional qualifications
- At least 10 years’ relevant training experience in banking or financial industry, covering one or two of the following areas:
- Product and operations training
- Sales and services training
- Wealth management, i.e. insurance and investment, training
- Leadership and/or talent development and management training
- More than 4 years’ experience in managing a team of training professionals
- Sound knowledge of training needs analysis, training design and training evaluation
- Strong conceptual and reasoning power
- Strong communication and interpersonal skills
- Good people management skills and ability to manage change
- Independent and able to work under pressure
- Good command of both spoken and written English and Chinese including Putonghua
Candidates with less experience can be considered for Senior Training Manager role.
