The VP of Operations will oversee the day-to-day operations of our fun and creative company as we navigate a period of rapid growth. This position will report to the company founders as second-in-command and will be responsible for ensuring that the business runs smoothly and efficiently. This role will improve our ways of working and help us set the stage for sustainable future growth. This position will oversee HR, Customer Service, Warehouse and Business Operations, and Legal & Compliance (including copyrights), and provide oversight of finance and P&L management.

About Printfresh:

Founded in 2016 by textile designer and fashion entrepreneur Amy Voloshin and her husband, Leo Voloshin, Printfresh is a majority woman-owned business offering a collection of sleepwear and lifestyle items inspired by plants, animals, and home décor. Our whimsical and unique designs start as gouache paintings and are translated into digital illustrations, with final patterns hand screen printed or embroidered by artisan partners in India on 100% organic cotton.

Key Job Responsibilities:

Carry out the vision of the founders, taking new ideas and turning them into realities via strong leadership and communication across the company so that all teams are aligned on company goals
Communicate and explain new directives, policies, or procedures to managers; for major changes, meet with the entire operations staff to explain changes, answer questions, and maintain morale
Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales in each division to achieve financial objectives
Oversee manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership
Oversee warehouse operations, including managing relationships with 3PL partners, ensuring efficient and accurate fulfillment, inventory management, and logistics. Travel to 3PL as needed.
Provide leadership for customer service to maintain high standards, resolve escalated issues, and ensure a seamless experience for all customers
Direct and oversee HR functions, including talent acquisition, onboarding, employee engagement, policy development, and compliance
Implement policies and procedures that will improve day-to-day operations
Oversee legal and compliance matters, including copyrights, trademarks, and contractual obligations, ensuring the business adheres to all regulatory requirements and protects its intellectual property
Negotiate, draft, and oversee the implementation of contracts in collaboration with legal counsel, ensuring contracts are structured to benefit the company
Lead talent acquisition and identify hiring needs, including identifying job requirements, writing job descriptions, and overseeing recruitment efforts
Ensure the team is celebrated and connected to the company in a meaningful way while promoting company culture and vision
Be responsible for successful contract negotiation and implementation
Provide leadership for the ongoing growth of the wholesale business
Form new and nurture existing corporate alliances, brand partnerships, and investments
Oversee financial planning and analysis, ensuring budgets align with company goals and providing strategic recommendations based on financial performance
Project a positive image of the organization to employees, customers, industry, and the community
Function as the Integrator in the methodology of EOS
Work with the CEO to acquire funding when needed

Requirements

Skills:

Strong business acumen
Excellent managerial and diplomacy skills
Understanding of a wide array of business functions and departments, including HR, Marketing, Production, Finance, and Fulfillment/Shipping
Strong team-building and motivational skills
Highly organized with exceptional planning skills
Aptitude for decision-making and problem-solving
Ability to effectively and assertively manage, lead, and supervise across different departments
Ability to manage conflict effectively
Strong strategic thinking and leadership skills
Ability to lead system improvements and streamline processes
Familiarity with copyright, trademark, and contract management best practices
Familiarity with EOS (Traction) model is a plus, but not required. Training will be provided

Qualifications:

A degree in business or business administration is preferred, but not required
Minimum 7+ years of experience in a similar role, with at least 15 years of relevant work experience
Experience overseeing warehouse operations, customer service, and HR functions, and legal/compliance matters is essential.
Must have a passion for sustainable manufacturing and inclusive fashion

Physical Requirements:

Long periods sitting at a desk and working on a computer
Must be able to lift up to 20 pounds at times
Be able to work mostly in the office, Monday-Friday, with some flexibility for working from home 1-2 days a week

Benefits

Health benefits
Paid time off
401(K) plan with company match
Employee discount
Salary offer will be commensurate with experience

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VP of Operations