Job Title: Manager of People and Operations

Location: Remote (Transition to Hybrid Within 12-18 Months)

About Peaceful Psychotherapy: Peaceful Psychotherapy is a growing group practice dedicated to helping people heal and thrive through high-quality therapeutic care. Currently, we are a fully remote practice, meaning all of our therapists see clients virtually.

What sets us apart is that all our therapists are trained in EMDR, a groundbreaking modality that delivers incredible results in treating trauma. This focus on EMDR is a distinguishing feature of our practice, as few others provide this level of specialized care.

We’re passionate about creating a supportive and engaging work environment built around our three core values:

Commitment to Mastery - We are dedicated to mastering our craft, with a strong emphasis on ongoing training and reflective practice to consistently enhance our service to clients and each other.
Authentic Workplace Care - A commitment to fostering genuine relationships in the workplace, where every interaction is guided by empathy, understanding, and a sincere respect for each individual’s well-being.
Sincere Candor - Fostering direct and honest communication because it drives growth and trust. As a feedback-open company, we embrace constructive insights to support personal and collective development.

As we scale, we’re looking for a visionary leader to join us in our mission as our Manager of People and Operations.

The Role: As our first corporate hire, the Manager of People and Operations will wear multiple hats, embodying the spirit of a startup environment. This hybrid role combines responsibilities in people and operations management with the strategic support typically associated with a Chief of Staff. Your focus will be divided between three key areas:

1. Building Culture and Streamlining Operations

Handle the challenge of building and nurturing culture remotely, ensuring team members feel connected and supported.
Design and implement strategies for effective onboarding and ongoing professional development.
Plan and organize quarterly and/or yearly team-building activities and social events, fostering a sense of community.
Develop creative initiatives like employee spotlights and recognition programs to enhance engagement and connection among team members.
Maintain and elevate therapeutic and operational standards, ensuring clinical notes, treatment plans, and operational systems align with best practices. (healthcare experience not required).

2. Strategic Support to the Owner

Partner closely with the practice owner to prioritize and execute high-level tasks and initiatives.
Provide oversight and management of two virtual assistants, ensuring alignment with practice goals.
Assist with project management, strategic planning, and execution of the owner’s to-do list, focusing on tasks beyond the scope of an assistant.
Act as a sounding board for the owner, contributing to decision-making and problem-solving.
Gain hands-on experience in the ins and outs of running a business by working closely with the owner and learning about business operations, strategy, and growth.

3. General HR Responsibilities

Oversee and manage HR functions, including employee relations, performance management, and compliance.
Assist with recruitment, hiring, and onboarding processes to ensure alignment with company values.
Develop and update policies and procedures in accordance with legal and organizational standards.
Provide support for conflict resolution, employee engagement, and retention strategies.

Vision for the Future: Peaceful Psychotherapy is on an ambitious growth trajectory, having 5x’ed our revenue last year, with plans to achieve the same growth this year. We’re committed to driving innovation in therapy, exploring and implementing techniques like EMDR and various brain-based therapies that are not yet widely utilized. We aim to elevate our clinical practices by incorporating evidence-based methods such as therapists reviewing recordings of their sessions and receiving regular feedback, as research shows this is critical for professional development and client outcomes.

We’re also envisioning the rollout of an online dashboard for clients, offering them unique and creative ways to track their progress and growth. This will not only enhance the therapeutic experience but also set a new standard for client engagement in the field. As part of our leadership team, you’ll play a pivotal role in shaping and executing this vision.

Transition to Hybrid Work: While this role will begin as fully remote, it will transition to a hybrid setup within 12-18 months. This will involve working in-office three days a week and remotely two days a week. Applicants must be open to relocating to New York City to work in-office. A relocation stipend will be provided to assist with this transition. The move aligns with our plans to create a more in-person collaborative environment as we continue to grow and expand our operations.

Compensation and Benefits:

Salary: $80,000 per year
PTO: One week paid time off
Additional Benefits: Details to be discussed during the interview process

What Success Looks Like:

Our therapists feel connected, supported, and aligned with our values, even in a remote setting.
Operational systems are efficient, ensuring therapists can focus on providing exceptional care.
The owner’s workload is streamlined, allowing them to focus on growth and strategy.
Projects and priorities move forward seamlessly, thanks to your organizational and leadership skills.
Team members feel valued through meaningful social activities, recognition programs, and opportunities for connection.
Innovative therapeutic practices and client-focused tools are successfully implemented and integrated.

Who You Are:

You are a self-starter who does not need to be led, and is excited at the concept of near complete autonomy
You have experience building culture remotely
You have experience in startups where wearing multiple hats is the norm.
You’re a natural leader with a passion for people, culture, and operations.
You excel at balancing big-picture strategy with day-to-day execution.
You have exceptional organizational and communication skills, with the ability to juggle multiple priorities.
You’re skilled at managing teams and fostering a collaborative environment.
You have experience supporting executives or working in a Chief of Staff capacity.
Experience in the mental health or healthcare field is a plus, but not required.

What We Offer:

A fully remote position initially, transitioning to a hybrid role (three days in-office, two remote) within 12-18 months.
The opportunity to shape the culture and operations of a growing practice.
A collaborative, value-driven team environment.
Hands-on learning about business operations and growth, working closely with the practice owner.
Competitive compensation and potential for growth as the practice scales.

If you’re excited about this opportunity to make a meaningful impact in a dynamic, mission-driven organization, we’d love to hear from you!

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People and Operations Manager