About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

Do you love building strong company culture and connecting with people? Are you passionate about using data to drive decisions? As our Culture & Engagement Coordinator, you'll be a key player in creating a vibrant and inclusive workplace.You will be responsible for elevating the employee experience of Observe.AI, working in collaboration with senior leadership, the People Team and team members across the company. This position is integral to fostering a culture that champions diversity, equity, and inclusion across all departments and locations. Your main focus will be as a Culture Champion, helping to plan and execute engaging company events and initiatives, but you will also provide project support and assist with various People Team projects.

If you're a detail-oriented individual with a knack for problem-solving and a passion for people, we want to hear from you!

What you’ll do day to day as a Culture and Engagement Coordinator:

Act as culture ambassador by developing initiatives to enhance employee morale and foster a sense of belonging and inclusion
Lead the planning and execution of our annual company offsite
Contribute to company culture by organizing in office events and celebrations across the US
Plan events that align with national observances (e.g. Employee Appreciation Day) to celebrate and engage teams
Create and distribute fun newsletters about upcoming events and observances
Manage orders for company swag and coordinate distribution for new hires, events and other initiatives
Assist in collecting, compiling, and analyzing HR metrics and data from a variety of sources including the HRIS, employee surveys, exit interviews, employment records, and other sources.
Prepare various reports and presentations for team members and leaders from around the business
Provide administrative support in compiling reports of business performance, compensation programs, employee development, etc.
Assist in developing training materials for new and existing staff related to professional development, recruiting, and other initiatives
Will assist with rollout and communications related to new systems and initiatives
Support the People team as needed

What You’ll Bring To The Role

2+ years of relevant experience
Exceptional attention to detail
Strong organizational, multitasking and problem-solving skills
Experience, creativity and passion for planning events and employee engagement activities
Excellent written and verbal communication skills
High level of energy and enthusiasm with a friendly and approachable demeanor
Proficient with Microsoft Office Suite or related software

Salary Range

The base salary compensation range targeted for this full-time position is $95,000-$110,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Compensation, Benefits And Perks

Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
12 Company holidays + Winter Break and up to 14 weeks of parental leave
401K plan
Quarterly Lifestyle Spend
Monthly Mobile + Internet Stipend
Pre-tax Commuter Benefits

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

Observe.AI jobs

Culture & Engagement Coordinator