Job Purpose

The Manager of Event Operations is a seasoned professional with extensive expertise in event operations, logistics, administration, and personnel management. In this role, you will lead a seasonal and contracted staff team, ensuring goals and objectives are met while adhering to event timelines. The ideal candidate will manage day-to-day tasks that enhance departmental productivity and contribute to the team's success and the areas under their supervision.

Duties & Responsibilities

Responsibilities include, but are not limited to:

Manage seasonal staff and independent contractors.
Oversee and support staff in planning and executing catering, accessibility, and event status operations.
Collaborate with stakeholders to support event operations.
Work with relevant departments to develop and enhance functional plans for event operations.
Oversee contract negotiation and execution for Event Operations vendors while maintaining strong vendor relationships.
Partner with department leadership to achieve budgetary goals.
Support administrative duties and projects within the department.
Engage in project management to improve productivity and efficiency.
Reinforce both internal and external customer service efforts.
Attend required training, continuing education, and meetings.
Ensure accountability for the productivity and effectiveness of your team.
Uphold company policies and procedures, serving as a role model for others while fostering a safety culture by implementing safety measures and utilizing provided resources.

On-site Responsibilities

Oversight of on-site event operations for your areas of responsibility.
Problem-solving to maintain and prevent disruptions to volunteer and event operations.
Use of identified reporting methods to document operational challenges or request assistance.
Providing customer service and support to event attendees, personnel, and volunteers.
Reinforcing company policies and procedures and acting as a role model for others.

Qualifications & Skills

Qualifications include:

Prior experience managing personnel
5+ years of event operations and logistics experience
Ability to expand upon existing skills to execute unfamiliar tasks
Outstanding internal and external customer service skills
Excellent written and verbal communication skills
Ability to write, edit, and produce grammatically correct documentation in the English language
Highly organized with keen attention to detail
Confidence in making decisions while working under pressure
Strong interpersonal skills
Comfortable working with a team and independently
Ability to prioritize and manage timelines
Knowledge of Google Workspace, MS Office, Airtable, and a willingness to learn new software

Direct Reports

Seasonal staff
Independently contracted personnel

Physical Requirements

During the event, standing for long periods and navigating multiple miles a day are frequently required. Schedules may vary during the on-site operational period. Manual dexterity is needed for keyboard and computer use.

Work Location & Schedule

This Position is in Austin, Texas, starting November 2024 and ending April 25, 2025. Core business office hours are Mon-Fri, 10 am—6 pm. Additional hours may be required from January – March, including some evenings and weekends. If available, the opportunity to work a hybrid or flex schedule is possible and will be determined by company leadership.

SXSW jobs

(S) Seasonal - Manager, Event Operations