Who We Are:

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are:

Museum of Ice Cream is looking for an Experience & Training Manager to join our fun-filled team. We need your team building, collaboration and coaching skills to help drive our employee and guest experience with a focus on delivering our inclusive and positive culture.

In fulfilling your roles and responsibilities as a manager, it is also expected that you uphold and model our culture, values and standards of conduct.

Your Day-to-Day:

PEOPLE

Role-models behaviors of exceptional hospitality, including interacting, engaging and elevating the guest experience at all levels
Clearly communicates and delivers consistent experience/guest flow and for each room
Develops training of guides to ensure knowledge retention of scripts and/or other guest prompts
Collaborates with other experience leads to unite language and guide scripts
Delivers consistent and appropriate feedback to improve employee performance
Directly responsible for the management and development of the experience leads
Supports Assistant General Manager and General Manager with staff Scheduling
Facilitates orientation session for new employees and shift meetings
Contributes to recruitment, auditions & hiring as needed for new guides

PRODUCT

Ensures scripting and experience is being followed for each room by the guide team
Develops and updates training materials for guides
Coordinates and implements guide retrains every 3 months or as needed
Improves and upholds the standards of the museum including cleanliness and organization for front and back of house
Performs as shift manager on duty on a weekly basis
Take ownership of event planning and execution for events and those organized by the sales team
Support the training of Guest Experience Specialists (GES) for event execution

PROFITABILITY

Works with General and Assistant Manager to maintain appropriate staffing levels to optimize both guest experience and labor costs
Adjusts scripts and other guest prompts to promote MOIC treats, product, retail or other promotional offerings
Coordinates with management team to educate staff of new company and unit initiatives

The compensation for this position ranges from $65,000 to $75,000, based on the candidate's experience.

Requirements

The Necessities and Nice-to-Haves:

Strong working knowledge of working in an experiential/museum based environment (operational manager, experience manager)
Food Handler or ServeSafe certification required
TIPS or equivalent alcohol training certification preferred
Technology proficient (Able to confidently navigate google drive, excel, POS
systems, and comfortable teaching these systems to others)
Patient, intuitive, honest, and kind to all
Shift leading or managerial experience
Nice-to-have: Degree in retail, finance, marketing, entertainment, hospitality, or equivalent work experience
Nice-to-have: Background in hospitality, theater, acting or related industry

Benefits

The Good Stuff:

Competitive pay and annual bonus
Vision, dental, and healthcare benefits
Employee assistance program
401K and retirement plans
Stock options
Paid time off
After five years of employment, additional week off and monetary stipend
Annual pinkball (yes, it is "pink-tie" themed company event)
Break room snacks and unlimited ice cream
16 free museum tickets per year for friends and family, with free entry for self
50% off retail products

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

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