Human Resources Manager

Confidential • Full-time • Truro, ENG, GB • £32k - £35k / year • 3m ago

Job description

· To oversee and execute the human resources function of the Hotel whilst maintaining the brand in a traditional, unassuming and appropriate manner. The brand profile, is by the Human Resources Lead to be to be understood, projected, supported and implemented throughout The Nare and all operations.

· To manage matters relating to employees effectively and in line with employment law, supported by our external HR service provider, Neo People Management.

· To work with HODs during the recruitment procedure as required, working on attraction to the hotel, publishing appropriate vacancy advertising material online and supporting an effective selection process. Once appointed, providing new employees with a welcoming and professional on-boarding and induction.

· To prepare accurate data reports as requested.

· To attend Monthly Meetings and present recruitment data and employee updates where appropriate to the HODs.

· To ensure all communication is appropriate across all channels in an “On Brand manner”.

· To effectively monitor and manage employee absence in line with policies using the Bradford Scoring Factor, supporting HODs with return to work meetings, review meetings, consideration of supportive measures and implementation of stages of the policy as appropriate.

· To investigate incidents relating to disciplinary and grievance matters, taking appropriate action and applying the policy relating to case management, seeking advice from Neo People Management where necessary.

· To maintain and be responsible for complete employee records using Planday.

· To support HODs with the staff appraisal process to promote career development within the company.

· To support the training and development of staff and management. Assess skills gaps and organise relevant training.

· To support the General Manager with employee matters and communication to staff teams.

· To make staff benefits offered by the company available to employees and assist them to access them.

· To order necessary uniform for employees, new and replenishment. Offer suggestions on new suppliers if more cost-effective.

· To support and communicate with the Business Park Manager with any staff accommodation needs relating to check ins or check outs.

· To seek and respond to feedback from staff on their experience of working at the hotel and to play a part in implementing suggested changes.

· To act at all times with professionalism and discretion when handling confidential employee matters.

· Lead the HOD and take ownership of the employee feedback platform Engagement multiplier and deliver reports

· Prepare quarterly pack for the board to highlight the highs and lows of staff condition, retention rate, engagement score and other KPI deemed useful.

The business model throughout the hotel is based on the triumvirate of the three pillars of looking after Guests’ comforts, Staff welfare, training and performance, and the Company interests and objectives. The Human Resources Lead role in everything within the business is always to consider the balance between the three pillars, with each depending upon one another and supporting one another. Below are some tasks and standards which are grouped under these three headings:

Guests Standards

· Ensure the recruitment process is efficient and thorough to ensure vacancies are filled by the best staff to serve our guests.

· Induct new employees into the hotel, demonstrating the traditional and high-quality hospitality our guests expect.

· Manage absence effectively to avoid a shortage of staff to serve our guests.

· Apply policies appropriately to ensure the appearance and conduct of our staff meets the expectations of our guests.

Staff Management

· Provide support to HODs around management processes relating to absence management, appraisals, disciplinary and grievance matters (both informal and formal).

· Manage employee matters appropriately should they be directed to you as an alternative to their HOD.

· Consistently show awareness and consideration of the welfare and wellbeing of all employees.

Company Objectives

· Adhere to GDPR standards within the office.

· Maintain a 5 star standard throughout the department.

Job Types: Full-time, Permanent

Pay: £32,000.00-£35,000.00 per year

Benefits: