Company Description
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Job Description
About the Role
As a
HR Process and Knowledge Lead in the HR function, you are the internal expert of process design and implementation with focus on efficiency, automation, compliance, and user experience for colleagues for Region Americas. You support the region by continuously improving or defining transactional & HR service delivery with common steering & operational excellence. Your work will contribute to the new baseline on which to scale the People Services Delivery model regionally.
This hybrid role reports into our Regional People Services Manager and is based out of the New York City or New Jersey Support Office.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
- Service Delivery: Align with the service model and ensure adherence to the knowledge management and service delivery governance framework to provide an excellent colleague experience
- Process Management & Governance: Establish the framework for process management within People Services Region Americas, capturing and managing requirements from internal, external, and global stakeholders
- Process Design & Implementation: Support the design, documentation, and implementation of streamlined, compliant, and user-friendly processes. Coordinate workshops to identify gaps, risks, roles, responsibilities, and opportunities for data-driven improvement
- Tech Integration & Continuous Improvement: Gather requirements for tech improvements, engage stakeholders to add them to the tech roadmap, and actively participate in implementing enhancements. Establish procedures to assess and prioritize continuous improvement ideas
- Knowledge Management & Training: Implement knowledge management standards, templates, and tools to enhance service quality. Coordinate with stakeholders to ensure training and knowledge activities support correct process understanding and execution
- Communication: Collaborate with relevant stakeholders, including People Services Managers, to set and execute comprehensive communication plans for new or improved processes and services, ensuring the use of appropriate channels and audience targeting in an efficient, value-driven, and engaging manner
- Change and Engagement: Actively drive and communicate process change initiatives, adapting to employee and business needs while fostering a culture of engagement
- Security Compliance: Partner with security, privacy and people relations teams to ensure that colleague technology solutions adhere to security standards and compliance requirements, safeguarding sensitive information and maintaining data privacy
- Continuous Improvement: Lead process change initiatives aimed at continuously improving colleague experience and administrative efficiency by gathering feedback, identifying enhancement areas, and overseeing implementation
- Global Collaboration: Work closely with global product teams to prioritize Region needs across the Business Tech portfolio and take end-to-end responsibility for local adaptations of global products & Process if applicable
- Travel: Occasionally, travel may be required, both domestic and international
Qualifications
Who You Are:
- 3+ years' experience mapping business processes
- 3+ years' experience working with HR technology and systems
- Knowledge of Stakeholder & Process Management
- Understanding of set Knowledge Management principles
- Experienced in Project Management
- Analytical abilities
- Excellent communication skills, both in English and Spanish (written and oral)
- Experience of developing routines and new ways of working with focus on efficiency, service, technology, and quality
- An academic degree or combination of education and relevant experience
- Dedicated to creating a positive colleague experience through user-friendly and efficient technology solutions, with a particular focus on HR digitalization
- Capable of assessing system & process issues, identifying solutions, and executing actions that drive continuous improvement
- Ability to convey technical and HR subject matter information in a clear and understandable manner, bridging the gap between technology and practical application
Additional Information
Why You'll Love Working at H&M
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- We are an inclusive company where you’re encouraged to be yourself at work
- You will have access to a large global talent community, where career growth and aspirations have no limits
- We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
**Compensation: salary range is $98,957 – $114,000 annually**
- This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
- H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
EEOC Code: PRO
Job Status: Salary, Exempt
