Job Description
JPMorgan Chase Commercial Banking is seeking a proactive and organized Internal Communications Associate to help promote key community impact and commercial real estate communications objectives. We offer a comprehensive set of financial products and services to a diverse client base. The ideal candidate should be an excellent communicator, able to engage with thousands of employees using various channels and mediums. You should also be a strategic advisor and project manager, overseeing the development and execution of communications plans that deliver on our priorities.
As an Internal Communications Associate within JPMorgan Chase Commercial Banking, you will play a crucial role in promoting key community impact and commercial real estate communications objectives. You will be responsible for managing internal communications and employee engagement strategies, developing compelling content, and fostering strong relationships across the firm. This role provides an opportunity to showcase your creativity, strategic thinking, and project management skills in a dynamic, fast-paced environment
Job Responsibilities
- Assist with internal communications and employee engagement strategy for JPMorgan Chase Commercial Banking’s Community Impact and Commercial Real Estate divisions, including town halls and employee events, executive messages, internal newsletters, recognition opportunities, talking points and editorial stories; write, edit and maintain quality control of compelling stories and content.
- Identify key milestones and examples to promote internally and externally to generate excitement and awareness and enhance engagement; track and measure results to showcase business impact.
- Develop strong relationships with communicators across the firm and CB team, and with key partners including Business Management, Marketing, Content, Digital and Legal to collaborate effectively on executive communications, employee engagement, social media, content development, events, etc.
- Research communications and engagement opportunities and understand the small and big details; understand both the firm’s and Commercial Banking’s priorities.
- Manage communications trends and industry news, contributing insights and helping to identify opportunities to lead a greater impact through strategic communications while increasing efficiency and effectiveness.
- Support the Head of Global Banking Communications in managing the organization across the Communications team by staying one step ahead to help manage priorities effectively, coordinate activities, and track critical deliverables.
- Lead innovation, new ideas and better ways to work across Global Banking Communications and implement new business strategy, strategic initiatives, or platforms, including aligning department and support groups (Finance, Tech, Ops, Legal, Compliance).
- Develop and support senior level strategic presentations and project management, including decks, briefs, talking points.
- Work with financial partners and leadership team to track overall budgets including forecasting, planning, headcount, accruals, and reconciliations.
- Lead the employee engagement agenda for the team’s 30+ members, inclusive of offsite preparation, junior talent meetings, the creation of an employee opinion action agenda and proposed in-person get togethers.
- Help manage the Head of Global Banking Communications’ time and priorities effectively to bring together a cohesive story of the work we do and the value to the Firm, while also ensuring our employees feel valued.
Required Qualifications, Skills And Capabilities
- 3+ years of work experience and hold a bachelor’s degree in business, finance, economics, communications or other related area.
- Working knowledge of corporate internal and employee communications strategies, best practices, implementation and execution.
- Passion and creativity for storytelling, with the ability to breakdown complex subjects for different audiences.
- Outstanding writing and editing skills and ability to communicate effectively with all levels of employees and management.
- Excellent project management and organizational skills with the ability to multitask and prioritize high volume, high priority initiatives in a dynamic, fast-paced environment.
- Excellent attention to detail.
- Analytical, strategic approach to problem solving and finding solutions.
Preferred Qualifications, Capabilities, And Skills
- Solid understanding of the financial services industry.
- Comfortable navigating matrixed organizations.
- Knowledge of Sharepoint and intranet technology.
- Proficient in Word, Excel, PowerPoint; Additional software skills (e.g., Photoshop, HTML, Adobe Creative Suite)
- Experience in public relations
- Please also note work and deadlines associated with this position at times may happen outside regular business hours and you will need to be able to respond, within reason, when these situations arise.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and non-profit organizations.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.
