Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
We’re looking for a dynamic, results-driven leader to join our team as a
Culture and Employer Brand Lead. Reporting to the Director of Global Experience, you’ll be at the heart of our mission to elevate Nextiva’s Culture. If you are an exceptional communicator with experience in community management and employee engagement and a knack for managing complex initiatives from start to finish, this could be your next great opportunity.
In this role, you will own and execute cultural transformation programs that align with our business goals. You will drive a workplace experience that turns employees into passionate brand ambassadors and establishes our culture as a true market differentiator. You will operate with a high degree of autonomy, taking ambiguous directives and crafting them into impactful, creative initiatives that foster an engaging and innovative workplace.
This role is office-based, where your presence will be pivotal in creating and sustaining the energy and culture that defines our team.
What You’ll Do
- Nextiva Proud: Embody and promote our core values both inside and outside the organization, representing the brand with enthusiasm and pride.
- Lead Cultural Transformation: Take ownership of initiatives that drive cultural alignment across departments, transforming employees into brand ambassadors through strategic, high-impact programs.
- Cross-Team Collaboration: Partner with key stakeholders to develop creative campaigns that showcase our culture and position it as a competitive advantage in the marketplace.
- Content Strategy & Creation: Own the creation of short-form videos (reels) and engaging content that showcase our culture on social media. Collaborate with Communications and Content teams to promote and celebrate our culture across multiple channels, including live streaming.
- HQ Vibes: Lead the charge and keep the energy up by managing day-to-day and large-scale employee engagement activities at HQ—think organizing fun events, social activities, and driving major company-wide experiences.
- Culture Programs Management: Oversee the successful end-to-end execution of key culture initiatives, such as Culture Carriers and philanthropy programs, ensuring they make a lasting impact.
- Online Employer Brand: Monitor and enhance our online employer brand reputation, actively increasing engagement across platforms.
- Awards Strategy & Execution: Take charge of our awards strategy, from identifying relevant opportunities to drafting nominations and securing wins.
- Vendor & Partnership Management: Build and maintain strong relationships with vendors and ensuring partnerships are aligned with our cultural goals.
- Data-Driven Insights: Collect, analyze, and report on culture program data to drive continuous improvement and demonstrate the impact of initiatives.
What You’ll Bring
- Bachelor’s degree in marketing, business, communication, or a related field.
- 4+ years of experience in a role related to marketing, employee engagement, or media preferably in a tech company.
- Proven leadership in managing programs from concept to execution, with the ability to handle multiple complex projects simultaneously.
- Exceptional communication skills, with the ability to engage and inspire through clear, compelling narratives.
- Organizational mastery: A track record of excelling in high-energy, fast-paced environments, with a talent for prioritizing and juggling multiple tasks.
- Data-driven mindset, using insights to refine strategies and measure success.
What Sets You Apart
- Passion for Culture: A deep love for creating an environment where employees thrive and are proud to represent the company.
- Creative Visionary: You bring innovative ideas to the table and have the skills to bring them to life in ways that drive engagement.
- Self-Starter: You are comfortable owning projects with minimal direction, and thrive in environments where ambiguity is the norm.
Nextiva Core Competencies / DNA
- Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
- Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Compensation, Rewards & Benefits
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
