Virgin Hotels London-Shoreditch is seeking a full-time, permanent People & Culture Manager to support the smooth operation of our small but dynamic and fun-loving People team. This role offers exposure to all aspects of HR, making it a fantastic opportunity for someone who loves to do something different every day and enjoys being in the heart of the action on-site in the hotel!
We want someone who thinks outside the box and is ready to help make the people function a success. People are our priority so taking care of all aspects of our team is at the heart of this role. You’ll be hitting the ground running, so bring fresh ideas and energy to create an environment where our team can truly thrive.
Our Belief Statement starts with, “We love what we do, and what we do is important.” Every single employee in our hotel is valued, and it is the People Department’s responsibility to help encourage that! This role is values-led, and we want you to do the right thing to help create an inclusive and welcoming culture for anyone who joins.
If you are passionate about people and can see beyond the traditional scope of human resources, this just might be the right role for you.
The Nitty-Gritty:
What exactly you will be doing…
Below is an overview of some of the key areas of responsibility for this role
Teammate Management
- Deliver comprehensive support to both leadership, managers and teammates
- Foster continuous communication with senior management and department heads to drive organizational goals
- Offer guidance on employee relations issues, supporting managers in handling disciplinary actions and ensuring best practices are followed
- Oversee the recruitment process and workforce planning support
Development
- Promote the ongoing development and improvement of the team, developing skills and competencies
- Focus on retaining top performers through targeted development and engagement strategies
- Implement career progression initiatives and succession planning
- Assess, edit and deliver in house training programmes to fit business needs
- Design and execute strategies that promote diversity and inclusion across recruitment, hiring, and retention practices.
People Systems
- Managing of Human Resources Information Systems and Learning Management Systems
- Ensure data accuracy in systems including Applicant Tracking Systems
Engagement
- Promote the implementation & roll-out of any benefit, incentive and employee engagement programmes
- Organise and facilitate all hotel employee activities, from the Rock Star awards, themed lunches, and a regular roster of engagement activities and events
- Design and manage holistic health and wellbeing initiatives
- Foster a positive workplace culture
Payroll
- Oversight of the payroll process, collaborate with Finance team in the process
- Ensure that all data for payroll is processed accurately
- Review payroll with manager’s support for accuracy
Policy & Legal Compliance
- Ensure all company policies are kept current and aligned with applicable laws
- Produce and overlook people reports and data as required
- Maintain a clear and organised system of HR records and electronic files
What qualities are we looking for?
Do you have skills? If you can perform the following, then you have come to the right place…
- Enthusiastic and passionate about hospitality, with a great sense of humour!
- Strong communication skills
- Approachable and a great listener
- A strong sense of integrity and highly confidential
- Ability to multitask and meet deadlines with excellent organisational skills
- A great team player with a positive attitude
Experience & Qualifications:
- Current, legal and unrestricted ability to work in the UK
- Previous Hospitality experience required
- 5+ years' experience in Human Resources
- CIPD Level 5 qualification preferred
- Strong recruiting and demonstrated ability to improve talent acquisition strategies
- Demonstrated expertise in training managers and employees
- Experience in UK employment law with a good understanding of various Employee Relations processes
- Strong IT and MS Office skills and experience working with People Information systems
Who we are:
We love what we do, and what we do is important! We believe that everyone should leave feeling better - this means not just our guests but also our employees. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every team member contributes to the whole hotel's success. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.
Here’s the deal:
Package & Benefits
- Competitive salary based on experience
- 33 days paid holiday per year, inclusive of public holidays
- Additional day off for your birthday
- Company sick pay
- Matched Pension contributions up to 6%
- Personal private Medical and Dental
- Enhanced Family Friendly Policies
- Teammate discount on Food & Beverage
- Discounted Room Rates
- Employee Assistance Program
- Learning & Development opportunities
- Access to Virgin Family, which contains various Virgin group discounts and treats!
- 2 x your salary Life Assurance
- Up to 10% Performance based Bonus Plan
- Joining a great team & being part of Virgin Hotels worldwide!
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.
