Overview:
We are seeking an experienced and dynamic Director of People Operations to lead and oversee the operational aspects of our Human Resources department. The Director of People Operations will be responsible for optimizing people processes, managing employee experience, ensuring compliance with employment laws, and driving HR operational excellence across the organization. This role requires a strategic thinker who can translate company goals into actionable HR initiatives, while maintaining a focus on efficiency, scalability, and employee satisfaction.
Key Responsibilities:
- Lead and oversee the day-to-day HR operations, including employee lifecycle processes (onboarding, offboarding, promotions, etc.), benefits administration, and HR systems management.
- Develop, implement, and maintain HR policies, procedures, and guidelines to ensure consistency and adherence across the organization.
- Partner with senior leadership to ensure alignment of People Operations initiatives with overall business objectives.
- Oversee the selection, implementation, and maintenance of HR information systems (HRIS) and ensure accurate data management and reporting.
- Work closely with Finance to manage payroll and 401K processing and budgeting for People Operations initiatives.
- Manage the company’s compensation, benefits, and total rewards programs, ensuring competitive offerings that attract and retain top talent.
- Develop and implement strategies to enhance employee experience, retention, and satisfaction.
- Collaborate with cross-functional teams to drive process improvements and streamline HR workflows for maximum efficiency.
- Monitor and manage HR metrics to track the performance of People Operations, reporting progress to senior leadership and providing recommendations for improvement.
- Ensure HR systems are optimized for scalability and ease of use, providing ongoing training and support to users.
- Manage the collection and analysis of HR data, providing actionable insights to drive data-informed decision-making.
- Ensure the confidentiality and security of all employee data and compliance with data protection laws.
- Ensure compliance with all local, state, and federal labor laws and employment regulations.
- Manage employee relations globally, resolving conflicts and handling sensitive situations with discretion and fairness.
- Collaborate with the HR Manager to conduct regular audits of HR processes and policies to identify areas for improvement and ensure compliance.
- Continuously assess the effectiveness of compensation structures and benefit offerings, making recommendations for enhancements as needed.
- Provide strategic guidance on salary reviews, equity programs, and employee incentives.
- Collaborate with Talent Acquisition Manager to develop scalable recruiting and onboarding processes that deliver a top-notch candidate experience.
- Drive initiatives that enhance employee retention, engagement, and career development opportunities.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
- 8+ years of experience in HR operations or related roles, with at least 5 years in a leadership capacity.
- Deep understanding of HR best practices, labor laws, and compliance requirements.
- Strong experience with HRIS and HR technology platforms including implementation experience required
- Demonstrated success in developing and implementing people operations strategies that drive organizational growth.
- Excellent interpersonal and communication skills, with the ability to influence and build relationships across all levels of the organization.
- Strong analytical and problem-solving skills with the ability to leverage data for decision-making.
- Proven ability to manage multiple priorities in a fast-paced environment and meet deadlines.
- Experience in managing compensation, benefits, and total rewards programs is a plus.
