HR Manager / Human Resources Manager

AWD online • Full-time • Ealing, Greater London, London; England, UK • £64.96k - £68.38k / year • 1m ago

HR / Human Resources Manager with experience in an HR shared services role, excellent knowledge of UK employment law and Human Resources best practices, and great management / leadership skills is required to join a People Services team at a well-established housing association.

SALARY: £64,957 - £68,376 pro rata + Generous Benefits (see below) LOCATION: Hybrid working – partly from the office in Ealing (W5), and the remaining time from home JOB TYPE: Full-Time, 12 Month Fixed Term Contact WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an HR / Human Resources Manager with experience in an HR shared services role, excellent knowledge of UK employment law and Human Resources best practices, and excellent management / leadership skills. As the HR / Human Resources Manager you will be responsible for overseeing the efficient delivery of people support services across the entire employee lifecycle, ensuring a high-quality, customer-centric approach. Leading a team focused on People Services administration, employee services, and HR systems support, the HR / Human Resources Manager will play a key role in enhancing the employee experience. They will work collaboratively with HR business partners, payroll and leadership to ensure seamless service delivery and process efficiency. DUTIES Your duties as HR / Human Resources Manager will include: Leadership & Team Management: • Lead, manage, and develop the People Support team, ensuring effective support is provided to employees and managers • Set clear performance goals, monitor progress, and offer coaching and development opportunities to promote high levels of employee engagement and service delivery • Manage team workloads to ensure the timely delivery of people services while maintaining consistent service standards Process Management: • Oversee the end-to-end delivery of people administrative services, including onboarding, payroll and employee lifecycle events (such as promotions, transfers, leave), and exits • Ensure accurate employee records, processes, and data are maintained by the people support team in compliance with data protection regulations and best practices • Oversee the invoicing process related to People Services, ensuring accurate and timely invoicing services Continuous Improvement & Efficiency: • Lead initiatives aimed at improving processes, increasing operational efficiency, and enhancing the employee experience • Identify opportunities to streamline HR systems, processes, and workflows to reduce administrative burden and improve service delivery • Implement new solutions (e.g., HRIS systems) to automate tasks, track performance, and provide valuable insights for decision-making Employee Services: • Ensure a high-quality, responsive service for employees, addressing queries on policies, benefits, leave, payroll, and other HR-related matters • Ensure clear and consistent communication regarding HR policies, updates, and procedures to all staff • Foster a culture of continuous learning and development within the people support team to maintain up-to-date knowledge and skills Compliance & Reporting: • Ensure people support practices comply with UK employment law, housing sector regulations, and housing association policies • Prepare regular reports for leadership and key stakeholders on service delivery metrics, employee trends, and areas for improvement • Contribute to HR audits and ensure adherence to internal controls and quality standards CANDIDATE REQUIREMENTS • Educated to GCSE level or equivalent in English (Grades A*-C)• A strong understanding of UK employment law and HR best practices • Demonstrated experience in an HR shared services role, managing HR processes for large teams, ideally within housing, public sector, or similar industries • Experience in managing or leading an HR team, with a solid understanding of HR operations, policies, and best practices • In-depth knowledge of HR systems and tools. Proven experience of various HR system and ability to quickly adapt to new technology including strong knowledge of Microsoft packages • Experience with Zellis HRIS system (Desirable)• Excellent communication skills, with the ability to explain complex HR policies in an accessible and engaging way • CIPD (Chartered Institute of Personnel and Development) Level 5 or equivalent qualification in HR management (Desirable) BENEFITS • 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Cycle to Work Scheme
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C13060 Full-Time, Contract, People Services Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

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