HR Customer Service Officer - NSW Government
- Immediate start - 13 week rolling contracts
- 24/7 rotating roster (Shifts work as a 4 days on and 3-4 days off roster, with rosters released 8 weeks in advance)
- Sydney Olympic Park location
- $36ph + super
- 38 hours per week
This is a great opportunity to work within this Government department located in the Health sector. We are looking for a standout candidate who is customer-focused, organised and highly driven to join the team on a rolling 13 week contract. This is a contract role, and requires candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in the health sector, rostering or a call centre environment would be highly advantageous.
About the Role:
- Manage inbound and outbound calls to paramedics who call the absence line for various types of unplanned absence.
- Update the internal rostering system and other required record-keeping processes.
- Communicate with staff at all levels of the organisation both in person and over the phone.
- Coordinate with the Team Leader regarding all absences and their impact on the operational staffing numbers.
- Follow the required procedures to secure backfills as directed by the Manager or Team Leader.
Roster requirements:
As this is a 24/7 role, you will be working 9.5 hours per shift + a half-hour unpaid break. Rosters are finalised 8 weeks in advance and you will rotate on a 4 days on and 3-4 days off roster over 7 days. It is not possible to select preferred shifts, but you would be able to try and swap a particular shift if needed, noting that the expectation is to have full availability.
The times for the shifts will be rotated between the below, Monday to Sunday:
- 6:00am - 4:00pm
- 10:00am - 8:00pm
- 12:30pm - 10:30pm
- 8:30pm - 6:30am (This shift will not be as often as the others as there is only one Customer Service Officer and one Team Leader allocated for this time)
Skills/Experience:
- Experience in the health sector, rostering or call centre would be highly beneficial.
- Exceptional phone manner and strong communication skills are essential.
- Tech savvy, experience using Excel, Teams, Microsoft Office, Calendars, etc.
- Ability to pick up new systems with ease.
- Excellent accuracy and attention to detail, with strong data entry skills.
- Ability to adapt to changing policies and procedures.
- A strong work ethic and ability to take initiative in quieter periods.
- Must be reliable, punctual and available for the required rostered hours.
APPLICATIONS CLOSING SOON!
Please note, only shortlisted candidates will be contacted.
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