At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
As ATB's next Data Analyst with Everyday Financial Services (EFS) Data and Analytics, you will be reporting to the Senior Manager, Data Science, Client Care. You will be responsible for transferring raw call center data into actionable insights. This involves developing and maintaining a suite of reporting tools and dashboards that deliver clear, impactful visualizations of key performance indicators. Your expertise will empower Client Care and inform enterprise-wide strategies, ensuring data-driven decision-making at every level.
You will play a pivotal role in optimizing call center operations, enhancing customer experience, and driving overall business success through your in-depth understanding and analysis of call center data. Also, as part of the EFS Performance & Growth team, you immerse yourself in collecting and analyzing data, draw insight from analysis, and then zoom out to develop compelling and actionable recommendations. You are a business savvy storyteller that balances data science and action to tackle business challenges and support analytics needs across Everyday Financial Services.
Accountabilities
- Preprocess, validate, and transform raw call center data to ensure accuracy, consistency and usability.
- Consult with key stakeholders and business partners to understand reporting needs, identify critical metrics and KPI, and develop tailored reporting solutions.
- Perform complex data analysis on large volumes of data and present findings to key stakeholders, including Client Care leaders and senior leadership.
- Oversee the maintenance and updating of data sources, code, reports, dashboards, and processes; evaluate and identify areas for workflow improvement.
- Manage ad hoc requests effectively by applying prioritization and time management skills.
- Active involvement in Data Transformation and Data Quality projects.
- Develop relationships with key stakeholders across Client Care and EFS to achieve business objectives and drive change.
- Leverage Business Intelligence tools to create data insights for executive viewing and self-serve opportunities.
Skills, experience & requirements
- Formal education in quantitative disciplines such as data or business analytics, computer science, engineering, economics, statistics, or related fields and 2-3 years of related experience; an equivalent combination of education and experience would be considered.
- Strong data engineering and analytical skills to recognize and comprehend complex issues.
- Experience connecting Tableau for dashboarding or analysis.
- Expert working knowledge of SQL, Python, and Google Cloud Platform.
- Ability to learn and adapt quickly to changing priorities.
- Demonstrated teamwork skills with a collaborative approach to developing solutions. You thrive in team environments and work effectively with others to achieve shared goals.
- Strong interpersonal and communication skills with a capacity to collaborate and consult with diverse stakeholders.
- Experience with call center data and Genesys Cloud is a plus.
- Working knowledge of Machine learning models and NLP techniques is an asset.
Additional information
This is a 12 month term opportunity, which could end earlier, with a minimum of 2 weeks' notice.
This position may be filled at the J or K level, depending on experience.
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.
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