Reli. is a dynamic eCommerce company experiencing rapid year-over-year growth via selling on Amazon (www.amazon.com/reli), Walmart, our own Shopify store, and eBay. We currently service 10,000+ orders daily across our eCommerce marketplaces, with over 1,000,000+ unique customers such as Marvel, Dominos, and Lululemon.
We pride ourselves in our strong, upbeat work culture and dynamic startup feel. We are looking for new team members that are enthusiastic and willing to learn and grow with the company.
Position Overview:
We are seeking an experienced and strategic Operations & Process Manager to lead and optimize our internal processes. The ideal candidate will have a strong background in process creation, management, and compliance, with excellent leadership skills to support various departments and executives. This role will focus on enhancing efficiency, ensuring compliance, and driving continuous improvement to support our rapid growth.
Reli. is headquartered in Cerritos, CA. We are Hybrid Remote. Our work from home days are on Mondays, Wednesdays, and Fridays. Our in-office days are on Tuesdays and Thursdays to facilitate team bonding and collaboration.
Please See The Job Overview Below.
Process Management:
- Develop and implement standard operating procedures (SOPs) to streamline operations and improve efficiency across all departments
- Ensure compliance with company policies and regulatory requirements
- Monitor & support key performance indicators (KPIs) across departments to assess operational performance and identify areas for improvement
Leadership Support:
- Support leadership teams across Product & Marketing, Data & Automation, Supply Chain, and Advertising departments
- Provide detailed and accurate reviews of deliverables across departments to ensure quality and consistency
- Coordinate with executives and other senior leaders to facilitate goal achievement and strategic planning
Continuous Improvement
- Lead continuous improvement initiatives to enhance operational processes and reduce costs
- Analyze existing workflows and identify opportunities to optimize and automate processes
- Implement best practices and drive a culture of continuous improvement within the team
Cross-functional Collaboration:
- Work closely with various departments to understand their needs and provide operational support
- Foster a collaborative environment to ensure seamless execution of projects and initiatives
- Serve as a liaison between departments to ensure alignment and support for operational initiatives
Qualifications:
- Bachelor's degree in Business, Operations Management, STEM, or a related field
- 5+ years of experience in operations, process management & compliance, leadership support
- Detail-oriented with a strong focus on accuracy and quality
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Proven experience in supporting senior leadership and coordinating among individuals to achieve goals
Nice-to haves:
- Experience in a fast-paced, high-growth company
- Experience with supporting KPI progress across departments, ensuring accountability and progress towards strategic goals
- Proven experience in core skill development and training of team members, fostering continuous improvement and professional growth
- Master's degree in Business, Operations Management, STEM, or a related field
- Relevant certifications in operations management or process improvement
Equal Opportunity Employer:
Reli. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Reli.:
Reli. is a minority-owned and family-owned company headquartered in Cerritos, CA, with three strategically located distribution centers nationwide. We are a rapidly growing company built around strong values and making an impact, providing a variety of products to make daily lives easier for our business and consumer customers.
Fantastic employee benefits:
Paid Time Off (Vacation, etc.) - 15 Days PTO to Start + 1 additional day per year working at Reli.
10 Paid Holidays in addition to PTO
Hybrid Work Schedule
Regular Team Happy Hours/Events
Employer Matching for 401(k)
Health Care (Medical, Vision, Dental) - Blue Shield PPO or HMO Medical Insurance
Monthly wellness stipend of up to $260 for mental, emotional, and physical wellbeing
Life Insurance
Growth Plan:
Reli.’s cornerstone core value is Supporting Happiness. Included within that core value is cultivating the professional growth of Reli. team members. Each Reli. team members is provided with a Growth Plan that lays out opportunities for promotions and compensation raises in recognition of strong performance and contributions.
For team members who show impactful performance and contribution, there will be opportunities for multiple compensation raises a year.
