Role Description

We are seeking an experienced and versatile HR professional to join our luxury medspa as a HR & People Operations Manager. This role combines elements of HR Generalist, Specialized HR, and Emerging HR positions to support our growing business in its mission to become an award-winning workplace.

As our HR & People Operations Manager, you will be responsible for developing and implementing a comprehensive HR strategy that aligns with our luxury medspa's growth objectives. You will build and lead our HR department, ensuring that we attract, retain, and develop top talent while fostering a positive and inclusive work environment.

Responsibilities

This person will bring a unique blend of corporate HR expertise and entrepreneurial spirit. You should be comfortable working in a fast-paced, growth-oriented environment while maintaining a strategic focus. Your experience in startup business settings will allow you to implement structured HR processes while remaining agile and innovative.

Strategic HR Operations

Develop and implement a comprehensive HR strategy aligned with the company's growth objectives and vision to become a best place to work
Collaborate closely with founders and leadership team to translate business priorities into actionable HR initiatives
Provide expert counsel on HR matters to support executive decision-making

Culture and Employee Experience

Lead initiatives to cultivate and maintain a positive, inclusive company culture that reflects the luxury brand ethos
Develop and implement employee engagement strategies to enhance job satisfaction and team cohesion
Design and oversee wellness programs that align with the company's medspa focus

HR Analytics and Reporting

Implement HR metrics and analytics to provide data-driven insights for strategic decision-making
Prepare and present monthly reports to leadership on key HR indicators, trends, and recommendations
Utilize HR technology to streamline processes and improve data accuracy

Compliance and Risk Management

Ensure compliance with all relevant labor laws and regulations in the medspa industry
Develop and maintain HR policies and procedures that mitigate risk and promote best practices
Stay abreast of emerging HR trends and legislative changes, adapting strategies as needed

Performance Management and Development

Create and manage a performance management system that fosters continuous improvement and aligns with company goals
Design and implement leadership development programs to build a strong internal talent pipeline
Facilitate regular talent reviews and succession planning sessions with leadership

Learning and Development

Create a comprehensive learning and development strategy that supports both individual and organizational growth
Manage innovative training programs and conferences that enhance skills and knowledge across all levels of the organization
Foster a culture of continuous learning and professional development

Employee Relations and Conflict Resolution

Develop and maintain effective employee relations programs to promote a harmonious work environment
Serve as a trusted advisor and mediator in complex employee relations matters

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field
5+ years of progressive HR experience, bonus if roles were in startups or corporate settings
Proven track record of developing and supporting teams of 10+ members
Experience collaborating with executive leadership and cross-functional teams
Strong knowledge of HR best practices, employment law, and compliance requirements
Excellent interpersonal and communication skills, with a calm and empathetic demeanor
Proficiency in HR analytics tools
Requires a hybrid work environment— 2-3 days in office

Join Us

If you’re passionate about creating an exceptional workplace culture and have the expertise to build a comprehensive HR function from the ground up, this is your chance to collaborate with a leading team in the growing aesthetics and wellness category. We offer a competitive compensation and benefits package commensurate with experience.

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HR & People Operations Manager