Here at The Upper House, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at The Upper House?

The Upper House conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role manages initiatives to train and develop our people and ensure the wellbeing of our people are being taken care of. Our work enables team members to engage, enjoy and excel at what they do. Those who are passionate about people and like to make a difference will enjoy this role.

Key Responsibilities

Welcome to the core of what being a People & Culture Manager – Learning & Development is all about!

Here's the quick lowdown on what you'll do day-to-day:

Lead various Learning & Development (L&D) initiatives and projects for the house
Prepare annual L&D plan and manage L&D budget
Design and deliver training programmes and learning solutions to cater the needs of the departments
Manage the full cycle of Talent Development Programmes, including Management Trainee and internal development programmes
Drive and implement brand trainings and campaign to reinforce the brand culture
Plan and execute sustainable development related initiatives
Participate in other ad hoc projects

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

Minimum of 7 years relevant experience, preferably from hotel or customer service-oriented industry, with at least one year in a position of similar capacity
A bachelor’s degree in human resources, Hotel Management or related discipline
Hands-on experience in course design and delivery
Strong project management and stakeholder management skills
Excellent command of both written and spoken English and Cantonese
Strong team leader, creative approach with high adaptability, positive and fun

The Cherries on Top (Nice-to-Haves):

Experience in running talent development programme would be a definite advantage

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

Experience our 4.5-day work week, an extra half day each week for you to look after yourself, be healthy and be happy!
Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
Enjoy discounts at our restaurants, bars, and spa -- at all locations!
Join our wellness programme to elevate your mental and physical wellbeing!
Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

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People & Culture Manager, Learning & Development