Role: Head of Human Resources

About The Company

This is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. It is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. It has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024. Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike. Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.

About The Role

We are seeking a dedicated and experienced Head of Human Resources to join the company. You will play a pivotal role in shaping our organizational culture, scaling our people strategies, and providing a best-in-class work environment. Reporting directly to the CEO, this role requires a hands-on, detail-oriented, and proactive leader who thrives in a fast-paced, dynamic environment. You will oversee all HR functions, ensure seamless office operations, and foster a collaborative and high-performing workplace.

This position offers the opportunity to lead and develop HR and office management practices in a company with a multinational team representing over 20 nationalities, combining strategic vision with operational excellence.

Responsibilities

Human Resources Leadership:

Strategic HR: Develop and implement HR strategies that align with the company's growth objectives and support its mission to lead the recruitment software space
Team Management: Lead, mentor, and develop a team of HR professionals, fostering a high-performing and collaborative environment
Talent Acquisition and Development: Manage the recruitment process to attract, hire, and retain top talent across departments. Design and execute workforce planning, onboarding, and professional development programs
Performance and Engagement: Lead performance management systems, fostering a culture of continuous feedback, accountability, and growth
Compliance and Risk Management: Ensure compliance with Thai labor laws and global HR best practices. Regularly review and update policies to align with regulatory changes
Compensation and Benefits: Collaborate with finance and leadership to design competitive compensation structures and benefits programs that attract and retain top talent

Office Management:

Ensure the office environment is maintained to the highest standard, reflecting the company's professionalism and culture
Oversee the procurement of office supplies, furniture, and equipment, ensuring adherence to company policies and budgetary guidelines
Manage day-to-day facilities operations, including cleanliness, safety, and efficiency, to create a welcoming and productive workspace for all employees

Global Mobility and Expatriate Support:

Manage international employee relocations, including visas, work permits, and other expatriate support services, ensuring seamless transitions for team members moving to Thailand

Operational Excellence:

Oversee payroll, employee database management, and HR systems to ensure accuracy and efficiency
Provide hands-on support and guidance for HR team members and departmental managers on sensitive or complex issues

Executive Support:

Serve as a trusted advisor to the CEO, providing insights on workforce planning, organizational development, and employee relations
Assist the CEO with business-related activities as required

Qualifications

Bachelors or Masters degree in Human Resources, Business Administration, or a related field
8+ years of progressive HR experience, including management roles, preferably within tech or SaaS organizations
Demonstrated experience in HR strategy, talent acquisition, and office management
Strong understanding of Thai labor laws and regulations; BOI knowledge is a plus
Fluent English communication skills, both written and verbal
Proven ability to work hands-on and manage details while driving high-level strategies
Experience managing global mobility, including visas and work permits
Ability to lead with empathy, drive engagement, and inspire high-performing teams
Highly organized, proactive, and capable of managing multiple priorities in a fast-paced environment
Knowledge of international compliance standards, such as SOC 2 Type 2 or ISO, is advantageous

Language Proficiency

Fluent in Thai & English (both written and verbal)

Benefits

Well-funded start-up backed by Surge & Sequoia
Be part of one of the fastest-growing B2B SaaS start-ups in the region
You will be collaborating with talented individuals in the industry
Join a lively and highly international team
Indulge in a challenging and innovative working culture
Attractive medical healthcare plan
Personal development allowance
2 weeks of work from anywhere per year
Regular fun team-building activities
Company trip

Working Conditions

100% onsite @ Orakan Building, Bangkok

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Head of Human Resources