COMPANY DESCRIPTION

Chick-fil-A Hialeah Westland, locally owned and operated, is a beloved fast-food restaurant located in Hialeah, Florida. The restaurant was founded in 2020 and is dedicated to creating a positive impact on the community through exceptional service and care. Chick-fil-A Hialeah Westland is committed to providing an amazing experience for guests, team members, and the community.

ROLE DESCRIPTION

This is a full-time on-site role for a Director of Talent and Development at Chick-fil-A Hialeah Westland located in Hialeah, FL. The Director will be responsible for employee engagement, performance management, employer branding, hiring, and employee relations on a daily basis.

R O L E S & R E S P O N S I B I L I T I E S

TALENT ACQUISITION

• Develop and execute a strategic plan for establishing short-term and long-term recruitment pipelines.

• Partner with Directors on talent needs to ensure we are prepared for any business needs.

• Maintain all recruiting and related information in job boards, career websites, and other possible channels.

• Oversee and manage existing recruitment programs and systems.

• Review applicant information and conduct phone/in-person interviews for qualified applicants.

• Track turnover including 2 week notices, employment end dates, and reasons for leaving to ensure compliance for unemployment.

• Perform exit interviews whenever possible to gain insight on turnover and future selection decisions.

ONBOARDING AND TRAINING

• Manage candidates through full-life cycle recruitment and onboarding process, ensuring a positive candidate experience that displays our vision and values.

• Oversee uniform program for all new and current team members.

• Complete team member onboarding paperwork and upload required documents.

• Enter team member into HR Payroll and ensure contact information, emergency contact, tax information, and direct deposit information is accurate.

• Partner with Operator to update Team Member Handbook on annual basis and/or as needed.

• Support certified team trainer selection and program execution.

• Assign Pathways to respective leaders and team members for onboarding and/or development.

• Ensure all required trainings are up to date for all team members.

SCHEDULING

• Partner with Directors to ensure scheduling is consistent with restaurant needs.

• Manage team member requests/schedule changes in Hot Schedules.

• Communicate with team about breaks, holidays, end of school schedule changes in advance to plan staffing.

• Audit and follow-up with leadership team to ensure proper breaks and lunches are followed.

• Follow-up on time punches daily to ensure team members are clocked in properly.

DEVELOPMENT

• Oversee, maintain, and assist with the team member 90-day and annual review system, ensuring feedback is relevant, timely, and recorded.

• Provide ongoing developmental feedback to support leadership and team member growth.

• Lead and administer the team member engagement survey while creating action plans for follow-up.

• Create and execute a culture that celebrates each team member’s personal achievements.

• Ensure Team Member policies are adhered to; specifically, uniform, break periods, meals and punctuality.

• Connect with leaders and team members through regular one-on-one conversations.

• Lead and support a total restaurant culture of CARE with all leaders and team members.

• Captain special projects that are assigned by the Operator and/or Operating Partner.

ADMINISTRATIVE

• Prepare and present talent scorecard.

• Meet bi-weekly with Operator and Vision Team.

• Partner with Directors to perform any write ups and/or conversations as needed.

• Maintain proper and organized documentation for all incidents.

• Oversee time off requests and partner with Operating Partner to ensure payroll is properly completed.

• Oversee all workers compensation needs.

• Oversee team culture and all efforts to maximize retention.

MINIMUM REQUIREMENTS

• Bachelor’s Degree or Equivalent

• Bilingual (English and Spanish)

• Three years of experience in Human Resources, Leadership Development role or related field

• Track record of successful leadership development

• Extremely organized and excellent follow through

• Team focused and goal oriented

• Experience in the service industry a plus

• Learn operations of the restaurant

Chick-fil-A Hialeah

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Director of Talent and Development