About Infosys BPM Ltd:

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Key Responsibilities & Deliverables:

Proactively manage a wide variety of manager led employee relations cases by phone and email to resolution.
Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability.
Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances.
Take necessary steps to resolve cases promptly and drive achievement of critical SLAs.
Highlight high risk cases, trends and management capability issues as appropriate, for the relevant sector in the client’s business.
Support with ER letter drafting including the formation of allegations and outcome letters.
Review and advise on case evidence/notes and procedural correspondence.
Coach, guide and influence managers to take the best approach to dealing with employee relations issues.
Manage and maintain HR systems, recording all ER cases in a case management system.
Build and maintain strong working relationships with key client stakeholders.
Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate.
Liaising effectively with other internal departments and external teams.
To support colleagues in the wider team as and when required.
To contribute to improvement of team processes/systems/ways of working in accordance with Infosys’ continuous improvement ideology.

Essential Criteria:

Previous experience of advising and supporting managers with complex ER issues
Strong communication and influencing skills with the ability to interact across all levels of management.
Strong customer focus
Strong attention to detail, problem solving ability and ability to deliver results to deadlines.
Strong understanding of Employment Law
Good interpersonal skills
Good written communication skills
Good IT skills

Desirable Criteria:

experience of working to challenging SLAs/KPIs
experience of dealing with volume case work
Good knowledge and experience of Irish employment law and practice
Experience liaising with IBEC

Infosys BPM jobs

Employee Relations Specialist