Spécialiste des TI, Conception de solutions

Lieu de travail : Toronto, Ontario, Canada

Horaire : 37.5

Secteur d’activité : Solutions technologiques

Détails de la rémunération : $91,200 - $136,800 CAD. Ce poste est temporairement admissible à une prime supérieure à l’échelle salariale publiée, qui est réévaluée chaque année. Nous vous encourageons à avoir une conversation franche avec votre recruteur qui sera en mesure de vous fournir des détails plus précis sur la rémunération pour ce poste.

Description du poste :

HR has newly launched ServiceNow HR Service Delivery to support our global colleagues. The successful candidate will join an agile delivery team focused on ServiceNow HR continuous improvements. The role will be comprised of leading the creation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS) for the enterprise.

KEY ACCOUNTABILITIES

CUSTOMER

Responsible for developing and documenting detailed solution design within SDS and act as an application SME through the design and development lifecycle ensuring alignment with Architecture.
May also be accountable for complex applications/systems development, programming /coding.
Lead the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives.
Provide estimates for new projects and initiatives for the development / design component of the overall plan working with relevant team members / stakeholders.
Develop functional, technical and user interface designs for an application / system that meets the defined requirements (business, enterprise architecture direction, system performance and development standards).
Consult on development of the System Requirements Specification (SRS) and apply functional knowledge of business functions to design optimal software / systems.

SHAREHOLDER

Review technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed.
Work with the Technology Project Manager, Business Analysts / Systems Analysts, and other team members to define metrics and performance goals for the application.
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines, business technology architecture, and risk and production capacity - including development of project documentation of system requirements, estimates of scope and cost, etc.
Deliver effective and efficient solutions by meeting key project milestones and ensure that the project deliverables are on time, within budget, and adhere to the corporate quality and security standards.
Assist in the identification of opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience.
Conduct code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design.
Support knowledge management processes for LOB / portfolio and ensure knowledge is codified, monitored, tracked and managed.
Ensure design leverages existing reusable components and has traceability to business requirements and ensure new modules are designed with reusability as a key requirement.
Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity.
Provide technical support for escalated incidents / outages to ensure that they are resolved efficiently with minimal impact to stakeholders.

EMPLOYEE / TEAM

Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends / developments and grow expertise of the business, applications, infrastructure, analytical tools and techniques.
Prioritize and manage own workload in order to deliver quality results and meet timelines.
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
Establish effective relationships across multiple business and technology partners, program and project managers.
Participate in knowledge transfer within the team and business units.

BREADTH & DEPTH

Provides technical expertise and guidance to others in a lead capacity and works autonomously.
Expert knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective.
Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware / software support and/or development of technical solutions and/or testing.
Works autonomously and leads on a diverse range of activities (e.g. design, support of technical business solutions) and is relied upon to coach / educate and monitor the work of others.
Acts as an internal expert resource in the exchange of technical information for project teams, and provides technical insight and recommendations to the business and/or outside vendors.
Typically reports to a Senior Manager or above.

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate.
Graduate degree, preferred.
7+ years relevant experience.
Experience in JavaScript development.
Experience with ServiceNow development required.
Familiarity working in an Agile environment a plus.
Prior experience working with Software as a Service (SaaS) applications.

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