About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

The People team

We're here to ensure we hire and retain the very best talent to support Marshmallow's growth, enabling and empowering our people to develop their careers. We work across People Partnering, Talent Acquisition, People Operations, Internal Comms and Learning & Development. We're a team that uses data, plus our ability to connect with people, to improve the employee experience at every stage!

What you’ll be doing

This role is based in London, but you’ll work closely with teammates in the Budapest office to deliver a joined up employee experience across both locations. You’ll:

Work closely with our MCs* (Marshmallow Communities) to help them continue to grow, partnering with the MC Leads to plan communications and events throughout the year
Manage the project plan for our employee engagement survey, working closely with People Partners, Internal Comms and managers throughout the business
Manage the relationship with our charity partner in the UK, Breaking Barriers, organising employability workshops for their clients and Marshmallow volunteers
Work with the Internal Comms team to facilitate regular employee feedback, helping us to understand how Marshmallowers are feeling between our biannual engagement surveys
Implement ideas to recognise and celebrate Marshmallowers, considering how, when and where they want to be recognised
Organise our ‘Food for Thought’ event series, scheduling exciting speakers to give Marshmallowers more opportunities to learn and grow
Work alongside our Office Executive to plan company events and socials in London (including our Christmas and summer parties) working with the Budapest team to ensure activities are mirrored in both locations

Who you are

You’re a confident in-person communicator - You’re comfortable speaking to large groups of people and collaborating across the business.
You’re proactive and work at pace - You actively drive the areas you’re responsible for, seeking out information and answers to keep things moving forwards.
You’re organised and have great attention to detail - You love creating structured plans to manage your projects and tasks, and always stay on top of your deadlines.
You’re open and approachable - You’re a great listener, always open to feedback, and enjoy building relationships with people across the business.

What we’re looking for from you

You’ve worked in a People/HR role before
You understand the factors that influence employee engagement
You have experience organising events - You can manage events end-to-end from ideation through to execution, ensuring they meet the needs of employees
You have project management experience - You can manage projects that include multiple stakeholders, and can hold people to account to deliver on time

Perks of the job

Hybrid working - Spend 3 days a week with your team in our collaborative London office
Competitive bonus scheme - designed to reward and recognise high performance
Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes
Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years
Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office
Mental wellbeing support – Access therapy and mental health sessions through Oliva
Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset
Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches
Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)
Tech scheme - Get the latest tech for less

Plus all the rest; 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

We break it up into a few stages:

Initial call with someone in our Talent Team (30 mins)
A written exercise to see how you’d approach tasks commonly associated with this role
A skill-based interview where you will discuss your previous experience with our Internal Comms Lead (1 hour)
A culture interview with our Chief People Officer to check that your work style fits our processes and values (1 hour)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.

marshmallow jobs

Employee Experience Specialist