This full-time Hotwire role is hybrid and open to our San Francisco or New York City office location.

About us…

We are the pre-eminent global tech communications and marketing consultancy. We are a group of expert communicators and marketers who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic guidance to tech companies all over the world.

When you work with us, we connect and support you in a way that allows you to achieve limitless success and career growth. For years now, we’ve been named a Best Place to Work by PR Week, PRNews and Crain’s New York.

We are curious, ambitious and connected, but most of all we are one team working together to be the global alternative.

We are looking for an exceptional person to join our team as SVP, Head of People & Culture, North America.

Reporting directly to the Global Head of People & Culture for Hotwire & ROI DNA, the Head of People & Culture for North America leads the People & Culture function across Hotwire and ROI·DNA. This role is responsible for shaping and driving the organization's people strategy and culture. This leader will oversee the North America P&C team to deliver on all aspects of human resources, including talent acquisition, employee engagement, development, and retention, while fostering a positive and inclusive workplace culture that aligns with the company's values and strategic goals. This leader provides strategic business partnership to the CEO, NA, Managing Director, ROI·DNA and Senior leadership to achieve our growth ambition through strategic talent planning, business partnership, change agency and leading people and culture initiatives across North America and globally.

Job Duties and Responsibilities

Strategic Leadership: Work closely with leadership and CPO to develop and implement a comprehensive people strategy that supports Hotwire and ROI DNA’s mission, vision, and goals. Provide strategic direction and leadership to the P&C team.

Talent Acquisition and Management: Oversee the recruitment, selection, and onboarding processes to attract and retain top talent. Lead the talent planning process utilizing 9-box assessment and planning tools to build a strong pipeline of talent. Develop and implement strategies for talent management, succession planning, and career development.

Employee Engagement and Culture: Foster a positive and inclusive workplace culture where people feel like they belong. Develop and implement initiatives to enhance employee engagement, satisfaction, and well-being.

Employee & Labor Relations: Maintains knowledge of laws, statutes, regulations, and best practices in employment/labor law, human resources, and talent management. Handles employee relations matters with expertise, sound judgement and discretion to ensure solutions are handled in accordance with company policies, best practices, and laws.

Learning and Development: Work closely with the business and global P&C team to develop and drive programs that support employee growth, upskilling and development. Ensure that learning and development initiatives align with organizational needs and goals.

Performance Management: Implement and manage performance management systems that drive high performance and accountability. Provide guidance and support to managers in performance evaluation, and performance improvement plans.

Compensation and Benefits: Oversee the administration of competitive compensation and benefits programs. Partner closely with the CPO and our PEO partners to ensure that these programs attract, retain, and motivate employees and are administrated effectively. Manage and lead cyclical compensation and benefit programs, including annual merit, bonus programs, promotions, market pay analysis, open enrollment, and benefits administration. Provide guidance and coaching to leaders to ensure equity, fairness, and effectiveness.

Change Management: Lead, prepare, and guide employees, teams, and the organization to adopt changes to drive organizational success and outcome by being agile, providing clear vision, managing obstacles, and upholding Hotwire and ROI DNA’s values in the face of uncertainty or during challenging business climates.

Diversity, Equity, Inclusion and Belonging (DEIB): Lead DEIB and engagement initiatives to promote a diverse and inclusive workplace where team members feel like they belong. Develop and implement strategies to ensure equity in all HR practices and policies. Oversee and support the Empowered Societies program in North America; implement improvements and enhancements to ensure a successful program.

Compliance and Risk Management: Ensure compliance with all relevant labor laws and regulations. Manage HR-related risks and develop policies to mitigate them.

HR Technology and Analytics: Leverage HR technology and data analytics to track and improve HR processes and decision-making. Use data to inform strategic HR initiatives and measure their impact.

Executive Collaboration: Work closely with the executive leadership team to align P&C strategies with business objectives. Provide insights and recommendations on people-related matters.

Internal Communication: Direct internal communications related to strategic P&C initiatives within the function, providing compelling stories for individuals and the organization and enabling a clear understanding of ‘what’,’ why,’ ‘how’ and ‘when.’

Organizational and Commercial Awareness: Cultivate and utilize a firm understanding of Hotwire and ROI DNA’s business, people, and organizational structure to bring value and operationalize solutions. . Acquire and maintain understanding of the broader business environment, including economic trends and industry-specific knowledge.

Implement Enero and Global initiatives; supporting design and implementation as needed.

Supervision:

Recruits, interviews, hires, and trains management-level P&C staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
discipline and termination of employees in accordance with company policy.

You’ll Bring:

10+ years of experience in human resources leadership roles, with a track record of strategic and operational success, ideally in a professional services setting.
Bachelor’s degree or equivalent work experience.
Excellent leadership, communication, and interpersonal skills.
Experience working globally with different cultures across a variety of multicultural norms.
Possesses strong business acumen, enabling a thorough understanding of the business, operations, financials, and client services to create and implement impactful people strategies.
Flexibility to work across multiple time zones, both remotely and in-office as needed.
Flexibility and availability to travel occasionally to office locations in the US as business needs require.
Strong proficiency in the application of employment law, guidelines, and regulations.
Strong proficiency and experience working with a variety of HR platforms, planning tools, MS Office, Google Workspace, and chat tools.
Experience working with in person and remote teams (preferred).

Why Us:

Flexibility – We understand that life doesn’t always fit around the 9-5; and that work/life integration is crucial.
Global Reach & Opportunity – You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues.
Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Hotwire offers a variety of bonus opportunities to include business development, annual company bonuses and referral bonuses. Additional benefits include wellness allowance, internet, and phone reimbursement.
Development Opportunities – A strong learning and development program with training opportunities at all levels.
Autonomy – The freedom and support to be limitless, and the opportunity to own your career and create the future you want.
Variety – No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there’s always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise.
Our Amazing Team – We are connected, ambitious, and friendly. We don’t step on toes to get ahead, we build each other up, develop and teach each other and understand that each person’s individual success is a win for all.

We engage in Thoughtful Working, empowering our talent to determine the best way to work for our clients, our team and Hotwire every single day.

Compensation Range: $155,000 - $232,000, depending on level of experience.

The range listed is just one component of Hotwire’s total compensation package for employees, which includes bonus opportunities and a variety of benefits mentioned above. Hotwire takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected work to be performed, required travel (if any), external market and internal value, and internal pay alignment when determining the salary level for potential new employees. A potential new employee’s salary history will not be used in compensation decisions.

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Senior Vice President, Head of People & Culture, North America