Senior Studio Manager (West Hollywood, Dual-Site in 2025)

The Brand

FaceGym is the first of its kind—a unique facial fitness experience, and we're in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face—in our Studios, on facegym.com and our Digital Studio, and at home. We are based in central London and operate across the UK and USA.

Job Summary

This exciting role is currently based at our West Hollywood location but is expected to become dual-site in 2025 as we prepare to open a new studio in Los Angeles. The Studio Manager will oversee the day-to-day operations of the Studio, drive revenue and profitability, and lead and support the team. You will champion exceptional customer service, create a happy working environment for employees, and ensure consistent financial growth. This role reports to our District Manager NY & LA.

Key Duties And Responsibilities

Responsibilities for this role include, but are not limited to;

Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve
To have a strong focus on client loyalty. Assessing occupancy rates – inspiring the team to continually improve on their own occupancy and rebook goals
Drive the success of the membership programme by promoting its benefits to clients, encouraging sign-ups, and ensuring the team are knowledgeable and confident in discussing the programme with customers
Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts
Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI’s
Ensuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the studios and work stations are clean and presentable
Having the confidence to support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime
Maintain an exceptional customer experience by ensuring the team are delivering Workouts in accordance with workout protocols consistently
To confidently manage and overcome customer complaints and challenges in the Studio and over the phone
Building and constantly updating knowledge on skincare, products and Workouts
Communicate effectively and professionally with all FaceGym personnel, especially within the store they manage
Being a positive, motivated and well-informed team player
Recruit new trainers into the team and safeguard their induction program
Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed throughout the whole team and measures taken with individuals if required
Accurately completing and checking all required paperwork and reports for the store and the team
Being skillful on Zenoti system, accuracy is key and ensuring your team are the same
Operating efficiently point of sale systems, card machines and tills
Working and supporting management cover across locations and sites to further support and drive the business

Person Specification

The ideal candidate will:

Have previous experience managing more than one retail location, demonstrating strong multi-site management skills.
Have previous people management experience, with a proven ability to lead and develop a team.
Be a motivational people leader who inspires high performance and engagement.
Have a can-do, entrepreneurial attitude to support and drive the business forward.
Demonstrate the ability to work under pressure and meet tight deadlines.
Possess excellent negotiation and communication skills.
Have strong numeracy skills, with the ability to analyse and interpret financial data effectively.
Be skilled at motivating and leading a team to consistently achieve and exceed goals.

Our Culture

At FaceGym we work hard to ensure we promote a working culture that is positive, inspirational and truly inclusive; our teams are as diverse as our customers, and it’s this diversity that drives our success. We believe that people perform better when they can be themselves, in a healthy and supportive team environment.

Our Benefits

Great discounts on FaceGym workouts and products
Confidential 24-hour Employee Assistance Program
Medical, dental, vision, life and 401K benefits
Competitive salary; paying $90K (depending on experience)

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