About Us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

This hybrid position requires two days per week in our San Francisco office.

About You

You’re a highly organized, ambitious self-starter who loves driving high-impact projects.

You’re an active listener, an excellent communicator, and seasoned problem solver who thrives in a collaborative environment like ours. You want to put your skills toward purposeful work to make a global impact, enable cross-functional teams to thrive, and set our company up for long-term success. You’re ready for a challenge and aren’t afraid to tackle complex problems.

About This Role

We’re seeking a Lead Strategy & Business Operations Manager to join Udemy’s growing Strategy & Business Operations team. This is a fantastic opportunity for someone who wants to help shape the future of Udemy by partnering with leaders across the organization to conceptualize and drive projects that evolve our strategy and improve business operations. You will work directly with product management, engineering, product marketing, and cross-functional teams to accelerate our growth and tackle mission-critical initiatives to enable us to achieve our long-term goals. This role will report to the Director, Strategy & Business Operations.

What you'll be doing

Develop a deep understanding of Udemy’s business and competitive landscape
Identify, evaluate, and drive strategic initiatives that align with our goals and strategy, with an eye toward long-term value creation
Lead investigations into business performance and operational processes to identify opportunities for improvement and work with cross-functional partners to implement solutions
Lead research and analysis on market trends, customer needs, and competitive threats to identify opportunities and risks to help shape the product roadmap
Develop robust strategic recommendations based on data analysis, competitive analysis, market trends, and customer needs
Leverage qualitative & quantitative insights to drive strategic decision-making with cross-functional teams and senior leadership
Partner with the product management team to develop our product strategy, ensuring long term vision and success for the product

What you’ll have

Minimum 6-8 years of work experience in business operations, corporate strategy, product management, and/or management consulting, MBA or advanced degree nice to have
Self-starter who can learn on the fly, manage through ambiguity, and handle multiple priorities
Strong business acumen, analytical, and problem-solving skills with the ability to look at an issue from multiple angles and think broadly about the big picture
Deep expertise in hypothesis-driven problem solving and developing data-driven solutions, with ability to bring structure to quantitive & qualitative insights
Strong interpersonal and communication skills to form effective relationships across all functions and at all levels throughout the organization
Demonstrated ability to distill complex issues into structured frameworks, develop concrete action plans, and motivate cross-functional partners to execute against them
Demonstrated ability to successfully implement new & redesign existing processes at scale

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
Transgender Benefits: Expanded medical coverage for gender-affirming care
Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
Holidays: Twelve paid holidays throughout the year

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.

Hiring Compensation Range

$176,000—$220,000 USD

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Lead Strategy & Business Operations Manager