FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Maintain strong employee focus while achieving an efficient and effective process that aligns with AIA business objectives. Optimise and improve digital employee experience from hire to retire, working in partnership with other HR and IT teams to plan, define and oversee the implementation of new ways of working and changes across the group.

Roles and Responsibilities:

Employee Experience:

Elevate digital employee experience by establishing measures, targets, systems, ways of working and monitoring needed to drive improvements on how HR deliver services to employees
Research and review key processes and employee journeys, and define what matters to evolving workforce needs and define new ways of working
Manage the execution of employee experience roadmap, ensure an effective balance of simple consistent process, effective controls and quality data

Process Optimisation:

Serve as Subject Matter Expert (SME) for designing employee experience and HR process, driving continuous improvement and optimisation
Embed systematic problem solving where options are evaluated, and decisions align with the values

Change Delivery:

Engage with Group and local business unit stakeholders to ensure sufficient buy-in and adoption to any changes
Lead / support the launch and embedment of change projects that align with AIA’s people objectives
Develop comprehensive change implementation plans to ensure smooth transition and minimal disruption
Engage stakeholder throughout the process to communicate changes effectively and gather feedback, ensuring all initiatives are executed on time and within scope

Minimum Job Requirements:

Degree holder with at least 8 years of HR related or relevant experience in large company setting within regional Asia
Employee and outcome-focused with a practical orientation to developing and maintaining an innovative mindset
Excellent interpersonal and communication skills with the ability to build and maintain relationships with internal stakeholders
Solid experience in Change Management; ability to adapt and act quickly to drive change by advocating innovative solutions
Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues
Experience in business process improvement techniques, to provide insight into how processes can be optimised in line with change strategy and optimised user experience
Familiar with user-centered design principles

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA jobs

Senior Manager, People Process, Experience & Change