Job Title: Digital Account Manager

huumun is a digital experience partner to the global life sciences sector. We put people at the heart of everything we do, to build genuine and valuable relationships. Whether it's engaging with patients, care givers, healthcare professionals or consumers. We provide a digital edge, with a human touch.

Purpose of the Job:

To nurture and develop a select number of strategic pharmaceutical clients at both regional and global levels. You will excel at identifying, managing, nurturing and creating business opportunities with existing clients while bridging the communications between our internal delivery teams and the clients.

Responsibilities:

Ensure client satisfaction by keeping them well-informed and addressing issues proactively, whilst working with internal teams to ensure they have all the relevant information to be able to execute accordingly
Client communication and management, serving as liaison between client and internal teams (as needed)
Develop proposals, SOWs (Statements of Work), briefs and timelines in conjunction with the project management team
Provide timely and accurate client status updates with associated documentation and correspondence as needed

Growth – new and organic

Manage designated accounts, including estimating, invoice management and revenue and financial forecasting
Assist in advancing clients through the sales pathway and upselling new products and services, by supporting the team with respective sales and pitch documentation
Apply strategic and creative thinking across development of plans
Stay updated on industry trends and emerging technologies, integrating these insights into client recommendations

The Face of the Business

Represent huumun’s culture and values externally
Maintain credibility and a positive, professional image
Support the Global Client Partner and client services team

Qualifications and Experience Required:

Degree in Marketing or a related discipline, or equivalent experience. (3-5 years of experience)
Digitally fluent, with knowledge of the latest digital trends (e.g., multichannel, CLM, mobile)
Proven account management skills
Excellent client management and relationship skills
Strong communication skills – clear, enthusiastic, and engaging
Attention to detail
Ability to work effectively as part of a team
Strong time management skills, with the ability to manage multiple tasks
Enthusiasm and tenacity
Proactive and able to work on own initiative
Commitment to delivering on time, on budget, and on brief
Proficiency in Excel, Word, PowerPoint, and Outlook

Desirable but Not Essential:

Experience in a digital, healthcare, or pharma agency
Experience managing international client accounts and budgets

Company Values:

Team Players: We collaborate, are ego-free, and empathize. Like a family. Let’s talk to each other!
Ownership: We take responsibility and pride in our work. Accountable. Commercial. We own and live the client challenge
Can-do Attitude: Tricky projects and tight deadlines are the norm, but we add value for the client, the patient, and PWS
Passion and Commitment: From the minute you walk in, it’s clear we care about what we do
Honest and Trustworthy: Straightforward. Actions speak louder than words

The benefits of being huumun

As well as getting to work with a team of impressive, professional, and friendly colleagues, you’ll make a key difference to our rapidly expanding client base. You will also benefit from:

Competitive salaries, company pension scheme and health insurance
25 days’ annual leave, ‘Freedom Fridays’ - for months without a local public holiday, plus an extra day off on your birthday
Having all the kit you need to make hybrid/homeworking as seamless as possible

All About Us

Our business is grounded in tech. But we know every digital interaction is a unique personal experience. One that engages emotions, interests, needs and desires. This idea drives everything we create – and how we work together too. With colleagues, clients and partners, we do our best to respect each other. And try to make being huumun fulfilling, friendly and rewarding for us all.

We embrace workforce diversity and believe it enriches us all. We give full and fair consideration to all applicants regardless of difference. And apply the same to the continuing development of all employees. We won’t discriminate on age, ability, gender identity or reassignment, race or ethnicity, religion or beliefs, sex, sexual orientation, marital status, pregnancy or parental responsibility. And we do what we can to support people’s mental, physical and emotional health.

huumun: digital edge

human touch

Due to the expected volume of applicants, we may not be able to send you a personal response. We will notify you if you are progressed to the next stage.

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Digital Account Manager